Sarah Elizabeth Thompson Email & Phone Number

Hillcrest, QLD, AU

Botany, New South Wales, Australia

Girraween, New South Wales, Australia

Achievements- Assist with the implementation of Fortinet EMS- Tech lead on implementation of Varonis Data Advantage

Seven Hills, New South Wales, Australia

Duties include;- Help ensure the security and integrity of the network through access controls, backups and firewalls- Help maintain the performance of IT infrastructure by performing daily, weekly and monthly preventative and recurrent system maintenance tasks- Liaising with 3rd party IT Business Partners and Suppliers for provision of services and issue.

Parramatta, New South Wales, Australia

CBHS is a not-for-profit private health insurance provider, utilising several different technologies to provide the best solution for the business. Duties include;- Monitoring on-prem and Azure servers- Network Health - Process improvement- Scheduling after hours activitiesAcheivements- Lead Engineer migrating Development team from on-prem VMs to Azure 365.

Sydney, New South Wales, Australia

Tango Technology is a multiple service provider offering a comprehensive range of infrastructure services and business solutions. Utilising many different technologies to provide the best solution for the client. I started as a Level 2 engineer and have been promoted through to ranks to Technical Services Team Lead.Duties include;- Dispatching tickets to.

Sydney, New South Wales, Australia

Acheivements- Lead Engineer rolling out named user account for a Private Hospital- Lead Engineer building hosted Citrix Environments for new clients- Powershell scripting to assist in monitoring and accurately reporting SPLA licensing and user accounts, as well as other ad-hoc tasks- Presenter at 'Lunch and Learn' (internal knowledge sharing forum)

Sydney, New South Wales, Australia

Achievements- Authored and implemented PowerShell scripts to assist Sales accurately gather required information for client billing- Authored and implement client AD audits, via scheduled PowerShell Scripting- Installed and configured multiple MDMs (Blackberry\Good and Intune)- Implement Duo Security for Netscaler\Microsoft Remote Desktop services\Office.

North Sydney, New South Wales, Australia

While at Sony working on the Helpdesk supporting 200+ users based in Sydney, Australian state offices, & in New Zealand.1st Level & Desktop Support- Manage & support all workstations- Asset Management in Simple- Administer landlines & Voicemail via Cisco Call Manager & IPFX- Author & amend documentation to ensure all is current- Effectively communicate.

North Sydney, New South Wales, Australia

This role was created when the 1:1 program was undertaken at the beginning of 2010. Prior to this time neither this role nor the level of documentation or structure existed. I started as a Support Officer nad and have been promoted through to ranks to Helpdesk Coordinator.- Administer user accounts in AD- Communicate and meet with various stake holders.

North Sydney, New South Wales, Australia

In addition to the duties listed under IT Support Officer at Monte Sant Angelo Mercy College- Manage and coordinate team tasks- Manage Call logging system- Support the improvement of process- Support the Network Manager.- Update Console One applicationsAchievements- Enlisted PlanetArks facility to recycle used Toner and Ink Cartridges- Developed an.

North Sydney, New South Wales, Australia

My duties and responsibilities include:- Assist PC users overcome operational difficulties.- Create and restore computer images and application install packages.- Imaging Media Labs with new SOE- Implement best practice support procedures.- Implement maintain and improve upon the existing SOE.- Manage toner stock, and troubleshooting miscellaneous printer.

Lane Cove, New South Wales, Australia

My duties and responsibilities include:- Assist in maintenance of network infrastructure- Provide computer support to users- Ensure all PCs are running Cochlear supported configurations.- Configure PDA and Palm devices to Sync with Notes.- Maintain the tape library

Advance Diploma, Information Technology E-Security, Credit

Diploma, Information Technology Network Engineering, Credit

Certificate Iii, Information Technology (Network Administrator), Credit

Certificate Ii, Information Technology, Credit

High School