Matthew Lucas Email & Phone Number

As a Security Manager at Sudeley Castle & Gardens, I lead the security operations and personnel at one of the most historically significant and picturesque attractions in the UK. With over 16 years of experience in the security industry, I've worked as a Security Consultant and Security Officer across various sectors, honing a wide range of skills and credentials.My expertise covers critical areas such as CCTV surveillance, door supervision, conflict management, contract oversight, nurturing customer relations, and maintaining the highest professional standards. My commitment is to deliver top-notch security solutions that guarantee the safety and satisfaction of visitors, staff, and stakeholders.I'm deeply passionate about continuous learning and improvement, ensuring I stay in touch of the latest security technologies, legislation, and best practices. My mission is to uphold the safety and well-being of all associated with Sudeley Castle & Gardens, making it an even more secure and enjoyable place for all."SpecialtiesHABC Level 2 Award in Door Supervision (QCF) Physical Intervention,conflict management,contract management,customer relations,customer support, delivery,presentation skills, quality, retail, safety, supervisory skills, systems development, Door Supervision, professional standards in security services.HABC Level 2 Certificate in Principles of Providing Security Services (QCF)SpecialtiesWorking in the Private Security Industry, Conflict Management for the Private Security Industry , Solving Work-Related Problems , Building Working Relationships with Customers Working as a Security Officer, Working as a CCTV Operator , Working as a Door Supervisor, Understanding Security and Loss Prevention in a Retail Business , Communicating Solutions to Others , Effectiveness at Work.CCTV OPERATIONS (Public Space Surveillance) (QCF) Know the purpose and main features of the private security industry.Understand the legislation that is relevant to people working within the private security industry.Know how to maintain health and safety in the work place .Know how to apply the principles of fire safety.Know how to deal with non-fire related workplace emergencies.knowing the principles of effective communication and customer care in the private security industry.CCTV Codes of practice, operational procedures and guidelines.legislation and how it impacts on CCTV operations.characteristics of a CCTV system, effective use of CCTV equipment.Emergency procedures in the CCTV control room. Practical Operation of CCTV Equipment