Spearheaded the implementation and administration of Splunk Enterprise, designing complex dashboards, alerts, and reportsfor real-time monitoring, resulting in a 20% improvement in data analysis efficiency.Monitored system performance and capacity, ensuring optimal workload handling for the entire organization, leading to a 15%increase in overall system efficiency.Configured new data inputs, expanding the capability of data collection to encompass diverse data types and formats,fostering a more comprehensive analysis.Designed and maintained custom scripts and Splunk apps to automate data ingestion processes, achieving a 30% reduction inmanual effort.Collaborated with the AWS Cloud engineering team to migrate the legacy log management system into the Splunkenvironment, resulting in centralized and more efficient log analysis.Implemented a 3-tier support model, providing effective support to users and ensuring prompt issue resolution, contributingto a 25% improvement in user satisfaction.Successfully created alerts for system monitoring automations such as EDR and SOAR, enhancing the organization's ability to detect and respond to potential security incidents.

• Splunk Administration: Enterprise, SPL, Deployer, and deployment server provisioning.• Data Management: Analysis, visualization, parsing, logging, and indexing.• Operating Systems: Proficient in Linux, Unix, and Windows.• Scripting: Python and PowerShell for efficient system configurations.• Security and Vulnerability Assessment: Monitoring, intrusion prevention, Nessus, Wireshark, Nmap.• Cloud Computing: EC2 provisioning, AWS Cloud Migration, Terraform, S3 bucket creation.• Problem-Solving Skills: Strong ability to solve complex issues adhering to best practices.• Time Management: Effective time management for efficient task execution.• Customer Relationship: Dedicated to customer satisfaction, building and maintaining strong relationships.• Risk Assessment: Experience in risk assessment, following NIST standards.• Multi-Factor Authentication: Implementation of MFA for enhanced security measures.

• Developed and maintained relationships with key accounts to ensure customer satisfaction.• Created comprehensive reports on account performance and presented them to senior management.• Provided training and guidance to new Account Managers.• Conducted market research to identify potential customers.• Managed multiple accounts simultaneously while meeting deadlines.• Developed strategies to increase revenue from existing accounts.• Drafted proposals outlining services, costs, and benefits for prospective customers.• Maintained accurate records of all customer interactions in the CRM system.• Solicited feedback from customers on their experience with products or services.• Monitored industry trends and made recommendations for changes in strategy accordingly.• Generated leads through cold calling activities.• Participated in brainstorming sessions to develop new ideas for business development initiatives.• Built and maintained productive relationships with customers.

• Developed and implemented sales strategies that resulted in increased revenue.• Built strong relationships with clients by providing exceptional customer service.• Managed accounts to ensure customer satisfaction and account retention.• Monitored market trends, competitor activities, and customer needs to identify new business opportunities.• Analyzed sales data to develop plans to increase efficiency and effectiveness of the sales team.• Provided training support for new team members on best practices in sales processes and techniques.• Ensured compliance with company policies, procedures, and industry regulations related to sales operations.• Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.• Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.• Generated reports on monthly performance metrics such as number of prospects contacted, closed deals.• Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.• Prepared detailed presentations outlining features, benefits of products, services being sold

My responsibilities as a Platform Business Banker were as follows:• upselling and cross selling of bank products and services, Opened Business Accounts, and retention of these accounts with the bank, building and maintaining existing business banking relationships with our business accounts clients.• Engaging our customers to determine which products and/or service that readily meet their personal or business needs. Initiating partner referrals; merchant services and payroll services to Wells Fargo partners that readily address the financial and business needs of our business customers. • Set up the day expectations and goals. • Opening Business Deposits and Consumer Accounts• handled business loans and credits applications • Attending to various customers financial concerns and banking services including issues on business or personal account relationship either through walk in or inbound calls.• Assisting bank customers or Prospects with mortgage enquiries including other financial products and services enquiry daily, such as loans and lines of credit request or debt consolidation discussion with customers or Wire transfer request.• Daily interaction with tellers to Identify high net worth customers and warm transfer to me for further cross selling or increasing the current relationship status with the bank.