Stephen Cloudsley - Security Officer Email & Phone Number

Brisbane, Australia

★ Appointed Head of Security at the Waterloo Hotel at Newstead.★ Supervised and coordinated the work activities of two security officers.★ Closely monitored of electronic surveillance equipment★ Monitoring of intoxication levels and behaviour of patrons.★ Carried out regular roving patrols of perimeter.★ Effectively and lawfully removed of non-compliant patrons.★ Personally escorted patrons to taxis or vehicles when requested.★ Diplomatically resolved any disputes amongst patrons foregoing any physical altercations.★ Maintained safe and secure environment for patrons.★ Maintained safe and secure environment during end of shift takings count.

Brisbane, Australia

★ Managed day-to-day operations of hardware retail store with annual turnover of $1.3 million, stocking over 4000 products, trading 7 days, and serving up to 100 customers per day.★ Maintained high standards in customer service, volunteered handyman services such as installations and repairs to local community members free of charge.★ Maintained high standards visual merchandising and store presentation, developed local marketing campaigns and in-store promotional activities.★ Ensured compliance with store policies and procedures, OH&S, corporate standards, staff is well presented and in full uniform at all times.★ Maintained security controls: cash, keys, alarms, stock and loss prevention.★ Purchased retail products with total annual spend up to $900k, controlled stock ordering, rotation and stocktaking.★ Managed customer accounts, store credit and past due debt, analysed store reports and budgets, processed payroll and rostering, reconciled daily cash, petty cash and banking.★ Conducted meetings and performance reviews with business owner.

Brisbane, Australia

★ Protection detail for two clients attending lunch appointment, included vehicle pickup with unorthodox debus; foot escort on to ferry and vehicle drop off.★ Protection detail for initially two clients attending dinner appointment, included last minute change of venue by client, the addition of a third non-protected person in a busy restaurant with orthodox embus and debus.★ Protection detail for one client attending three meetings in city, orthodox embus and debus.★ Protection detail for two clients attending lunch appointment, included foot escort through shopping centre, unorthodox embus and orthodox debus.★ Protection detail for four clients attending dinner appointment, included two separate foot escort pickups and one vehicle pickup, one foot escort drop off and one vehicle drop off, unorthodox debus.★ Conducted all protection details as part a team of five including driver, team leader, one primary and two general protection officers with all roles rotated through detail.★ Conducted advance preparation for all protection detail that included planning and preparing security arrangements, route plans and alternative route plans for emergency response, site plans and venue surveys (e.g. restaurant), and full communications and operational S.M.E.A.C.★ Implemented security and safety policies during escort activities, monitored and reviewed the effectiveness of security assignments, and completed debrief.Disclaimer: This role above was unpaid work experience and part of the security operations certification program.

Brisbane, Australia

★ Achieved outstanding sales results with up to twelve measure and quotes each week. ★ Always exceeded the minimum target of eight measure and quotes each week.★ Created showroom displays and helped customers with door selection process.★ Developed extensive knowledge of product range of high quality doors.★ Competed on pricing with attractive package deals for customers. ★ Delivered high standards of customer service to customers.★ Provided fully itemised estimation of all products to ensure absolute clarity for the clients.★ Coordinated delivery to the client ensuring doors arrive on time.

Brisbane, Australia

★ Repaired and maintained all types of commercial bakery equipment and machinery including ovens, dough mixers, bakery production line equipment, etc.

Brisbane, Australia

★ Participated in military operations using service small arms.★ Applied fire with F88 Austeyr (LF6), LSW F89 A1 Minimi (LF5) and engaged enemy with bayonet.★ Operated service radio VHF in non-secure mode (ASKY/RT-F500).★ Administered first aid, performed CPR, treated casualties for haemorrhages, battlefield wounds, factures, bites, stings and poisons, hot and cold illness.★ Navigated cross-country used navigational principles, aids and maps.★ Employed operational protection, applied camouflage and understood the conventions of the Law of Armed Conflict (LOAC).★ Operated in field environment using individual fieldcraft techniques and battlecraft drills.★ Displayed self-knowledge, life management skills, interpersonal skills, teamwork and collaboration, and perform to the army value system.★ Displayed soldierly conduct at all times, courage and initiative, maintained barracks and military clothing, complied with customs, traditions, service discipline laws and army policy.★ Participated in training, perform drills with service rifle, perform drills without weapons, and participate in ceremonial activities.★ Conducted individual and collective training in OH&S and Military Compensation Scheme.★ Participated in administration, adhere to basic conditions of service, understand financial management, army pay entitlements, requirements for promotion, military leave and removal entitlements, and soldier career management.★ Worked competently as an individual and with other people.★ Maintained personal fitness at all times.

Bachelor Of Arts (B.A.), Protection, Terrorism & Counter-Terrorism

Certificate Ii, Security Operations, Crowd Control, Close Personal Protection, Cash In Transit And Firearms

Certificate Iii, Engineering Tradesperson (Mechanical Refrigeration)

All aspects of mechanical refrigeration including service, diagnosis and repair, design and install of domestic, commercial, marine.