Penny M Saylor Email & Phone Number

Implement, execute, track, analyze, and report inbound and outbound communication interactions across multiple channels. Ensure content is streamlined and audience appropriate with proper tone and action. Execute briefings, inquiries, reports, and core program campaign documents. Oversee submissions and responses for addressing targeted attacks and mission critical developments. Create visual images and logos for customer responsive sales and marketing materials. Authored Visual Still Guide for CDL and our CyOps Audit & Advisory division.

Dallas Tx

* Managed district and statewide implementations using Agile methods.* Provided multiple levels of leadership and support for all of Istation’s educational products and services to internal and external customers. * Professional liaison between the customer and executive management. * Solved practical technical problems with a variety of variables in situations where limited standardization exists.* Expert analytical troubleshooter, team lead for solving technical service requests.* Ensured all customer issues are logged in database with detailed and accurate notes.* Established escalation procedures which increased productivity in case resolution to 60% of all cases closed, remained in closed status.* Established and managed internal wiki for the Support department.

Richardson Tx

* Analyzed presented weekly marketing insight reports to corporate headquarters, domestically and internationally. * Instituted quarterly trend analysis of brand awareness by identifying and quantifying retail recommendation rates, and product knowledge across all wireless carriers. * Monitored scrum process and project wrap-ups.

Irving Tx

* Independently managed quality improvement key measures by forming and strengthening cognitive S-R associations through control methods for 22 service centers across the Eastern states. * Managed sales data for 4 corporate account managers using formalized processes and statistical process controls.

Irving Tx

* Established production and quality control standards guidelines for 3 production departments. * Instituted bilingual procedures and compliance standards which increased productivity 60% and improved the overall quality and production workflows. * Developed a product to directly improve quality of cushion accessories which increased customer satisfaction 100% and increased sales approximately 55%.* Managed company relocation, purchasing, clean room and production area floor layouts, permits, and OSHA compliance.* Emergency evacuation planning team leader.

Dallas Tx

* Responsible for daily transactions and product installations of high-end designer furnishings and textiles to the trade. * Developed content information database for RFP process. * Negotiated and managed all vendor contracts.

Dallas Tx

* Streamlined and managed corporate message.* Managed and coordinated content traffic, approval of bluelines, product design layouts, and legalities using agile methods.* Successfully completed in 12 weeks more than 4,700 projects for Excel’s annual field sales conference. * Managed an overall $2.9 million dollar corporate budget.

Dallas Tx

* Responsible for tracking the development and execution of internal and external key strategic messages, documents, blueprints and design layouts for the build-out of the Dallas Area Rapid Transit authority light rail system.