Seda Akın Email & Phone Number

İzmir, Turkey

Managing and enhancing clients brands, profiles or resumes in the public's eye and ensuring consistency while developing and enriching customer service experience at Suit Your Job as the Branding Executive. I help people to achieve their goals and present themselves at its best by creating professional resumes, LinkedIn Profiles and LinkedIn Company Pages along with creating corporate contents for our sales and marketing success! Also as being on corporate branding side of Suit Your Job, creating digital contents with the creative team, leading them to form inscriptive and visual contents that reflect our individual and corporate brands’ identities. Overseeing the work flow starting from creative process till reaching the customer side. As feeling passionate about customer satisfaction at the top level, I am thrilled managing the key account brands in which I acquire a unique journey in each of our valuable customers.Please feel free to contact me at seda@suityourjob.comSuit Your Job is a consultancy company which provides the services following;• Company LinkedIn Page Building and Management to ease the growth on sales and customer acquisition at your company by creating professional company pages and building the necessary infrastructure,• Resume and Cover Letter Services to present you in the most professional way to human resources professionals and employers, which are tailored just for you,• LinkedIn for Individuals to create your profile from a professional point of view and ensuring your viewing by the recruiters on LinkedIn.

İzmir, Turkey

• Overseeing, developing and sustaining solid relationships with key clients that bring in the most income for the company especially based in Russia, USA, South America, Middle East and Africa in prosthetics and orthotics market at FOM PRO & ENDOFOM LTD. which is one of the leader manufacturers of cosmetic foam covers,• Resolving any issues and problems faced by the customers and deal with complaints to maintain trust while playing an integral part in generating new sales that will turn into long-lasting relationships,• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client’s long-term goals as well as compiling reports on account progress and forecasts for account teams and stakeholders,• Communicating and collaborating with the advertising, manufacturing, marketing, sales, logistics and export & import departments to ensure that key clients’ needs are met and developing thorough understanding of preparing customized solutions.* Increased company’s profitability as %30 by decreasing costs for each import as including import costs, transportation cost and delivery time as well via a native supplier instead of a foreign (Italy) one.** Fom Pro Ltd. & Endofom Ltd was known as Ormer AŞ. between Aug 2007 – Sep 2010.

Istanbul, Turkey

• Managing the product planning and execution throughout the product lifecycle while working closely with various departments such as engineering, sales, marketing, import & export at Tetaş AŞ. while managing a team of 3 and reporting directly to the Marketing Manager,• Ensuring revenue and customer satisfaction goals are met by gathering and prioritizing product & customer requirements, defining product vision as well as understanding customer needs via meetings and regular visits,• Overseeing the reporting and documentation regarding sales data, product documentation and revisions also assessing market competition by comparing the company’s product to competitor’s product simultaneously providing information for management by preparing short-term and long-term product sales forecasts and special report analyses; answering questions and requests,• Maintaining product management staff job results by counseling & disciplining employees; planning, monitoring and appraising job results whereas leading professional & technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies in order to be the inspiring & enthusiastic executive of the company.* Achieved adjoining a new brand of sewing machine’s import and retail merchant rights where it was a strategic product in order to get the market share from the potent contenders.

Istanbul, Turkey

• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives where the customers are the well-known textile brands’ manufacturers, liaison offices, exporting companies and out of country-based customers as well at Gurdere Textile,• Meeting all client needs and deliverables according to proposed timelines also, resolving any issues and problems faced by the customers and deal with complaints to maintain trust while playing an integral part in generating new sales that will turn into long-lasting relationships via analyzing client data to provide customer relationship management,• Collaborating with manufacture, stock, transport, sales, marketing and finance departments and playing a key role between customers’ needs and company’s benefits via planning & presenting reports on account progress, goals and quarterly initiatives to share with team members, stakeholders and possible use in future case studies.*Acquisied GAP Turkey Office as client in my account and company’s portfolio which was a great income & commercial for the company.

Istanbul, Turkey

• Developing big size & pregnancy outfits stores’ strategies to expand customer portfolio and store traffic, leading PR & brand awareness for Israel & Spain based brand in order to optimize profitability at Matimli Women’s Wear while managing a team of and reporting directly to the director.• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff where ensuring high levels of customers’ satisfaction through excellent service additionally dealing with all the issues that arise from staff or customers like complaints or grievances.• Maintaining outstanding store condition and visual merchandising standards, keeping up following all the visional & buying trends in order to consult about the visual aura of the brand & brand management by this means proposing innovative and competitive strong ideas to increase market share & profitability.• *Organized the collaboration of the brand’s big size & pregnancy outfits with the pregnant and oversized popular celebrities of time. (Işın Karaca, Eda Özülkü, Gülay Kuriş ) It was a target PR project which had increased sales & brand awareness.

Istanbul, Turkey

• Overseeing customers’ needs and problems while solving them in a spontaneous and smart manner in order to meet the bank’s customer satisfactory vision in the best way also exposing the commercial and promotions, reporting feedbacks & complaints of the customers to the related departments while managing a team of 15 call center agents at the same time leading their trainings , supporting their team work and assisting them in improvement of their performances.• As the call center agent is the representative of the company, the agent daily comes across very challenging or monotonous cases with the customer; for those situations as a team leader encouraging the call center agents’ charges to take their positions seriously and work hard to build a loyal customer base.*Promoted from Call Center agent to Team Leader position in 9 months.