Seda Dede Email & Phone Number

İstanbul, Türkiye

• Build and lead a high-performing aftermarket business in Turkey with a budget of up to 3 mio euros; by providing guidance to a team consisting of technicians and customer service representatives,• Collaborate with the senior management team in Germany to develop an effective aftermarket strategy that will drive revenue growth and foster a customer-centric culture aligned with the company’s objectives,• Implement processes and procedures to ensure prompt resolution of customer inquiries, complaints and technical topics, by closely collaborating with the other departments,• Continuously evaluate and enhance aftermarket processes to streamline operations and increase efficiency.

• Managed the cycle of After-Sales Business by all means to meet customer satisfaction and for a flawless operation,• Lead end-to-end spare parts process, preventive maintenance and service operations within Turkey and North Cyprus,• Managed correct demand planning and ensured the inventory levels,• Coordinated data entry into the operating system (SAP) and reporting system (QlikView) as a key data lead to ensure that the KPIs are met and took action in case of deviation,• Influenced and monitored the trade marketing campaigns on web-based selling of spare parts to increase revenue streams and to develop new business channels,• Managed communication with Head Office for a smooth flow of information regarding to the systemimprovements and after-market trends.

Istanbul, Turkey

• Managed order to billing process of spare parts, including complaint handling and rework &return,• Coordinated annual inventory count and correct inventory levels,• Monitored and analyzed the utilization of service and spare part sales data on reporting system (QlikView) and reported to the management,• Managed customer webshop portal to ensure that the system operating, and orders are transferred to the Head Office on time and accurately.

İstanbul, Türkiye

• Responsible for all spare parts operations of 250+ active customers across Turkey,• Coordinated in-door sales activities to increase revenue streams and to develop new business,• Acted as a liaison between customers and company and supervises contractual client obligations such as in time payment, maintenance periods, on time spare part requests,• Managed procurement process with third party spare parts and service providers,• Provided timely, accurate and relevant product related information to active customers.

• Managed key accounts like Warner Bros., Rovio, Cartoon Network and Fox Inc. in terms of their licenses on publishing, stationary, toys and games category adding up to 1,500,000 euro,• Executed regular licencee visits to increase revenue and ensure contractual client obligations such as periodical payment and on time product launches,• Developed sales and marketing plans, having both b2b as well as b2c perspectives, to meet category performance targets,• Initiated category research to increase the number of licencees and to develop new business,• Maintained a steady flow of information to clients on latest industry trends through research, trade show attendances and networking.

• Managed contracts of corporate accounts such as Unilever, Ulker, BASF, Alarko Carrier, adding up to a portfolio of 2.000.000 euro, including contract renewals,• Implemented strategies and delivered account specific growth plans,• Submitted pricing request and developed price lists for long term biddings in accordance with the obtained commercial profiles,• Analysed organisational structures of customers and constructed tailor-made sales solutions to fulfill their unique needs.

• Created solutions that addressed operational failures and customer needs proactively,• Analysed operational processes and assisted related departments to ensure customer satisfaction,• Projects involved; sales and marketing focused business plan to increase the intercontinental flow from South Europe to Asia and USA, 31 October 2009-09 November 2009, Madrid, Spain.

Master Of Business Administration

Chemical Engineering

Education record