Seda Dede Email & Phone Number

İstanbul, Türkiye

• Build and lead a high-performing aftermarket business in Turkey with a budget of up to 3 mio euros; by providing guidance to a team consisting of technicians and customer service representatives,
• Collaborate with the senior management team in Germany to develop an effective aftermarket strategy that will drive revenue growth and foster a customer-centric culture aligned with the company’s objectives,
• Implement processes and procedures to ensure prompt resolution of customer inquiries, complaints and technical topics, by closely collaborating with the other departments,
• Continuously evaluate and enhance aftermarket processes to streamline operations and increase efficiency.

• Managed the cycle of After-Sales Business by all means to meet customer satisfaction and for a flawless operation,
• Lead end-to-end spare parts process, preventive maintenance and service operations within Turkey and North Cyprus,
• Managed correct demand planning and ensured the inventory levels,
• Coordinated data entry into the operating system (SAP) and reporting system (QlikView) as a key data lead to ensure that the KPIs are met and took action in case of deviation,
• Influenced and monitored the trade marketing campaigns on web-based selling of spare parts to increase revenue streams and to develop new business channels,
• Managed communication with Head Office for a smooth flow of information regarding to the systemimprovements and after-market trends.

Istanbul, Turkey

• Managed order to billing process of spare parts, including complaint handling and rework &return,
• Coordinated annual inventory count and correct inventory levels,
• Monitored and analyzed the utilization of service and spare part sales data on reporting system (QlikView) and reported to the management,
• Managed customer webshop portal to ensure that the system operating, and orders are transferred to the Head Office on time and accurately.

İstanbul, Türkiye

• Responsible for all spare parts operations of 250+ active customers across Turkey,
• Coordinated in-door sales activities to increase revenue streams and to develop new business,
• Acted as a liaison between customers and company and supervises contractual client obligations such as in time payment, maintenance periods, on time spare part requests,
• Managed procurement process with third party spare parts and service providers,
• Provided timely, accurate and relevant product related information to active customers.

• Managed key accounts like Warner Bros., Rovio, Cartoon Network and Fox Inc. in terms of their licenses on publishing, stationary, toys and games category adding up to 1,500,000 euro,
• Executed regular licencee visits to increase revenue and ensure contractual client obligations such as periodical payment and on time product launches,
• Developed sales and marketing plans, having both b2b as well as b2c perspectives, to meet category performance targets,
• Initiated category research to increase the number of licencees and to develop new business,
• Maintained a steady flow of information to clients on latest industry trends through research, trade show attendances and networking.

• Managed contracts of corporate accounts such as Unilever, Ulker, BASF, Alarko Carrier, adding up to a portfolio of 2.000.000 euro, including contract renewals,
• Implemented strategies and delivered account specific growth plans,
• Submitted pricing request and developed price lists for long term biddings in accordance with the obtained commercial profiles,
• Analysed organisational structures of customers and constructed tailor-made sales solutions to fulfill their unique needs.

• Created solutions that addressed operational failures and customer needs proactively,
• Analysed operational processes and assisted related departments to ensure customer satisfaction,
• Projects involved; sales and marketing focused business plan to increase the intercontinental flow from South Europe to Asia and USA, 31 October 2009-09 November 2009, Madrid, Spain.

Master Of Business Administration

Chemical Engineering

Education record