Seda Şenel Email & Phone Number

Hoofddorp, Kuzey Hollanda, Hollanda

- Applying expertise in ongoing improvement of the SAP CRM-based system previously implemented- Utilizing strong technical knowledge to function as a business analyst, resolving system issues, and driving changes- Actively defining development needs rooted in business processes and bridging IT and the business unit for seamless new developments via comprehensive user training- Providing insights on operations to managers, preparing reports, and developing dashboards to enhance decision-making processes

İstanbul, Türkiye

- Rapidly advanced from CRM Application Specialist to IT Project Manager within 6 months, effectively handling responsibilities in both roles- Conducted extensive customer engagements, meticulously analyzing their processes to design tailored products for implementation- Successfully led 4 full-cycle roll-out implementation projects and supervised over 10 projects- Managed a team of 7 customizers, ensuring timely, budget-friendly, and high-quality delivery of customizations to business units- Customized various aspects of the system, including master data, org model, billing settings, web UI, printout management, smartforms, and transactions- Led project phases such as Joint Testing, i-Test, UAT, and Go-Live- Provided post-Go-Live support, addressing incidents and implementing change requests in the second-level support group

- Analyzed business requirements- Implemented the system according to business requirements- Completed IT tests

İstanbul, Türkiye

- Worked part-time (2-3 days/week) during school semester and full-time during summers- Responsible for customizing and testing various settings- Prepared comprehensive roll-out documentation detailing step-by-step instructions for complete project customization

İstanbul, Türkiye

I worked in communications department of my university by using Microsoft Dynamics CRM. My duties were:- Opening cases and delivering them to the related departments- Tracking cases and contacting with clients for solved cases

Business Informatics

Education record