• Enhance sales staff accomplishments and competence by planning delivery of solutions; answering technical and Procedural questions for less experienced team members; mentoring team members.• Train and manage sales associates in selling skills.• Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.• Keep management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly and annual analyses.• Monitor competition by gathering current marketplace information • Provide historical records by maintaining records on customer sales.• Contribute to team effort by accomplishing related results as needed.

• plan and execute solutions for the sales team to deliver to customers.• Mentor sales team members• Identify business opportunities with current and prospective customers.• Analyze opportunities by researching the market trends.• Maintain relationships with clients by providing information, support and guidance.• Prepare reports by collecting sales information and statistic.• Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.

• Ensure high level of customer satisfaction through excellent sales service• Assess customers’ needs and provide assistance and information on product features• Follow and achieve sales goals on a monthly, quarterly and yearly basis• “Go the extra mile” to drive sales• Remain knowledgeable on products• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s display)• Maintain in-stock and presentable condition assigned areas• Actively seek out customers in store• Remain knowledgeable on products offered and discuss available options• Cross sell products• Comply with inventory control procedures

• Provided job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.• Paid employees by calculating pay; distributing checks; maintaining records.• Administered student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.• Monitored unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.• Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.• Oriented new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.• Documented human resources actions by completing forms, reports, logs, and records.• Updated job knowledge by participating in educational opportunities; reading professional publications.• Accomplished human resources department and organization mission by completing related results as needed.