Information Technology Help Desk
Jakarta Selatan, Jakarta Raya, Indonesia
Job Description :• Receive customer reports or requests through various channels (WhatsApp, Email, and Phone). • Create tickets, check customer networks, and update regularly on customer issues or requests.• Perform first level identification such as guiding customers to perform on-site device checks and connection checks (Ping Test).• Perform further checks related to network issues on trunking and access.• Perform escalation to related teams to accelerate problem… Show more Job Description :• Receive customer reports or requests through various channels (WhatsApp, Email, and Phone). • Create tickets, check customer networks, and update regularly on customer issues or requests.• Perform first level identification such as guiding customers to perform on-site device checks and connection checks (Ping Test).• Perform further checks related to network issues on trunking and access.• Perform escalation to related teams to accelerate problem solving.• Confirm progress, monitoring results, and final results to customers.• Create and provide Reason for Outage (RFO) and Root cause analysis (RCA) to customers. Show less