Sarah E. Email & Phone Number

Wynnewood, PA, US

Radnor Township, Pennsylvania, US

Radnor Township, Pennsylvania, US

Radnor Township, Pennsylvania, US

Denver, CO, US

• Process patient insurance information provided by facilities through intake process to complete registration.
• Ensure timely and accurate claims submission for assigned dialysis centers in accordance with federal and state billing regulations.
• Verify patient insurance with payors including eligibility and benefits related to outpatient kidney dialysis.
• Update Patient registration and associated systems accurately and as required.
• Coordinate and partner with Patient Referral Coordinators (PRC) to obtain required documentation.
• Partner with facility and Insurance Management Team to resolve incomplete registrations.

Denver, CO, US

• One of ten selected to learn, launch and lead DaVita’s new chat support tool to allow customers a new method of communication.
• Provide customer service online and have the following responsibilities and duties: responding to customers, identifying customer issues, providing solutions, conversing in a professional manner and performing data.
• Work with DaVita customers to understand and troubleshoot product problems to resolve customer issues.
• Track and document inbound support requests and ensure proper notation of customer requests.

Denver, CO, US

• Call Center Service Desk Analyst for colleagues in dialysis centers, hospitals, and business offices; build relationships with field teammates, identify issues, resolve problems, clearly communicate with customers and.
• Train co-workers on systems including LANDesk and TeamViewer and 15 other proprietary applications include web-based, server-based and native applications.
• Lead and develop presentations for a variety of audiences including senior leaders, directors and managers from the IT department.
• Support teammates with issues related to mobile device email access through MobileIron and Airwatch, password resets utilizing Active Directory, basic hardware and software support including network and local printer.

• Led system maintenance processes daily; conducted security checks, implemented software updates, wrote customer reports and led related projects for 10+ companies.
• Built relationships with clients; met with about 5-8 clients per week; worked with them to solve computer/internet/software issues.
• Document customer issues, resolve problems, clearly communicate with customers and document calls.

• Developed the organization’s first online library comprised of presentations from conferences between 1996 -2014; organized presentations and summarized main points to create database; the library allows online viewers.
• Provided IT leadership support to the organization; transitioned their database to the cloud, created database reports, fixed computers and edited the company website and social media.
• Conducted extensive research and analyzed 10 different software programs to improve Help Desk efficiency; the organization chose the software program recommended.

• Leadership team member for the organization’s regional and annual conferences.
• Developed the conference programs for the youth and was onsite director.
• Supported all the technical aspects including social media, email reminders, online and on-site registration, sound, lighting and overheads

Media, PA, US

• Provided technical and office support to 5+ academic professionals for the Community Education and Training department at DCCC
• Teaching assistant - for Computer Basics 101; provided students with curriculum demonstrations and computer support
• Supported Community Education Training Staff; registered students for their classes, answered telephones assisting students, compiling new teacher profiles and other office support

Bachelor’S Degree, Liberal Arts Minor Information Technology & Business Geographic Information Systems (Gis)

Business & Management Information System (Mis), Business Adminstration

Bachelor’S Degree, Entrepreneurship & Entrepreneurial Studies