• Worked to relieve highly utilized and congested sites in 3 markets (NC/SC, GA, TN/KY)• Monitoring and researching sites to develop best method for relief• Managing, tracking and closing Granite and Canopi work orders for HU relief(both ATM and IP)• Interacting with and coordinating relief efforts with multiple department (C&E, RF and LECs)• Managed and tracked transport orders out GA LTE over MLPPP roll out• Assisted with developing National HiCop program • Held market level status calls weekly • Created reports for all levels, Market level, Area Manager and Director

• Tracking t1 orders and demarc relocation orders• Tracking civil issues and status of civil work effecting being ready for LEC to deliver t1s• Managing T-1 testing and acceptance UMTS transport. • Tracking project progress and maintaining status tracker • Managing the provisioning and testing of paths between Tellabs 8860 MSN and Ericsson Node B • Managing and closing CNRs

• Supported field technicians in deployment of Ericsson UMTS network and TruePosition locating network.• Tracking DACS cross-connects and base station connections to verify correctness of inventory database.• Provisioning and testing circuits in Tellabs 5500.• BSC rehomes

• Provided training on CO equipment (Lucent 5E, Titan 5500, Optical Switches, Routers). • Opened, managed, and closed customer service reports.• Configured and tested Ethernet, T1, DS3, OC3, and OC48 circuits.• Tested, commissioned and maintained DSLAM’s and MUX’s.• Created circuit designs for T1, DS3, OC3, and OC48 circuits.