• Team Lead-provided support and leadership to build high performing teams and collaborated for service improvements• Pathway+ Advisor: Independently conducted academic presentations with transferring students at Community Colleges• Employee Recognition Committee: develop, support, and implement Department Employee Recognition Program • Create and deliver training and information presentations for team, students and Dallas Campus • Review data trends, self-identify bottlenecks, coaching to improve current & prospective student experience• Build rapport with students: understand motivation, identify & anticipate future challenges to improve student retention• Advise students on program information, enrollment, finance options, and resources to prepare students for college • Maintain potential and current student follow-up strategies by documenting conversations (1000+ students). Achievements at the University of Phoenix*Pathway+ Advisor 2012 - Nominated by Managers and Directors *President of Leadership & Development Program term 2011/2012*EC Star Award Q4 FY 2009, EC Star Award Q1 FY 2010, ACC Star Award Q1 FY2010 *“Above and Beyond” January 2010*“Leadership Summit” June 2010 selected for Southwest Region*W.A.V.E. Graduate May 2010 & Certified June 2010*“Enrollment Counselors Making a Difference” November 2009*K12-Top Team for FY 2009, Top Team August 2008

• Managed random drug and alcohol program for 100+clients• Trained new employees and provided continued support - crossed trained in all departments• First employee to develop: training manuals accommodating different learning styles, recognition & reward system to increase employee moral & productivities• Performed weekly internal audits to ensure drug testing were completed within allotted time • Developed and maintained working relationship with clients and internal customers• Assisted Medical Review Officer (MRO) to prepare confidential documentation needed for interview

• Managed contracts: served as direct point of contact, coordinated meetings, developed and maintained relationships among 100+ employees and clients (Northrop Grumman, Bell Helicopter, Boeing, Japan Aerospace, Lockheed Martin) • Trained new employees and provided continuous training and performance feedback for prodcutivity improvements• Maintained detailed records & audits of product statuses, issues, and follow-up for resolution of issues• Coordinated, arranged, and attended teleconference with customers and internal personnel at different levels and departments• Collaborated with the President/CEO to create and prepare MS Power Point Presentation, manage multiple projects simultaneously • Researched and Organized documentation for Director of Programs and CEO to create RFP’s

• Managed Purchase Order: Created internal PO’s and updated product statuses in MS Access tracking system• Provided support to President/CEO, all department’s Director Team, and department employees to meet delivery schedule