High level and complex procurement and contract management duties in support of/service to Marin Housing Authority's mission of providing "decent, safe and sanitary housing for low and moderate income people".

Write online articles on general legal topics (family and criminal law, DUI, etc.) with an emphasis on landlord tenant issues. Research complex and diverse legal issues, and update hard-bound topical books.

Spearheaded conversion of 30-year old U.S. Masters 200-plus member five-employee swim team to 501(c) non-profit organization; formed board of directors; worked with board to update payroll /timekeeping systems; significantly increased employee salary (10%) and workout offerings (20%) without increasing dues.

Assisted Sales Representatives to drive revenue by providing sales leads, and conducting pre-and post-sales demonstrations and training. Achieved "Lead from Within" Sales Incentive by driving new sales in Assigned Territory. 100-104% annual to-plan 2008-2009, maintained West preference in all assigned accounts (no attrition) for 2010.

developed Business Plan and maintained Assigned Branch Accounts at 110%-plus. Trained law firm summer and new associates on how to do effective research and also worked closely with librarians on general research issues. Conducted research seminars at Stanford Law School, the Internal Revenue Service, and California state agencies.

Maintained Assigned Accounts at 102% to 108% to-Plan. Twice appointed to customer service"A Team" Summer-Fall 2005. Western Division Winner 2004 Training Effectiveness Contest. Worked effectively with Account Managers to cultivate broader Westlaw usage and provided high-quality customer support. Assisted Sales Representatives with educating customers and potential customers on the benefits of Westlaw. Developed and maintained solid long-term customer relationships.

Increased Westlaw revenue, usage, market-share and brand-loyalty in the Corporate Segment through telephone training and account management, product positioning and other activities. Implemented the "Touch-Point Model" by contacting existing "Special Offer" and "Pro" customers to assess needs and to provide training and product information. Completed renewals and worked with Field Managers, Sales Representatives and Regional Sales Managers to achieve sales and revenue goals. Developed strong relationships with corporate key decision-makers through regular contact.

Educated customers regarding product content and features, and assisted with online legal research. Topical expert in multiple areas (e.g., California law, Intellectual Property). As a member of the Service Excellence Training Team, developed and presented training sessions to new employees to instill the West Group Customer Support philosophy of outstanding customer service.