Technical Pre Sales Programme Management-Sales Engineer Onboarding-Product Enablement-Continuous Enablement -Technical Content Development

Cars have always been my passion, from driving, racing & maintaining. In early 2023 I created a ProjectWestfalia YouTube Channel to document my journey with Camper Van ownership. In June 2023 I created a secondary channel Project40Cars for general automotive content.My role includes presenting videos, scripting, directing, voice-over, marketing & distribution of content

As Senior Manager in Global Partner Training at Twilio, I have spearheaded strategic initiatives and led a top-performing team in the development of multi-lingual, on-demand education and enablement programs. With expertise in APIs, NodeJS, React, solutions architecture, and sales enablement, I have driven impactful training initiatives that have positively influenced our global partner ecosystem.Key Achievements:Seamlessly transitioned our training approach from in-person sessions to scalable, self-paced on-demand learning, resulting in improved accessibility and enhanced learning experiences.Developed a comprehensive international partner training and development strategy, resulting in expansion of our enablement offerings, comprising 18 multi-level learning paths.Continuously nurtured and grew the total Twilio Partner ecosystem year on year, fostering strong partnerships and driving business growth.Provided accurate and insightful reporting to senior leadership, leveraging certification KPIs and metrics to guide strategic decision-making.Excelled in coaching and mentoring a remote international team spread across Berlin, Singapore, and the East and West Coasts of the USA, ensuring high performance and professional growth.Successfully managed the procurement, implementation, and go-live phases of various LMS projects, streamlining training processes and optimizing organizational workflows.Introduced translated sales and developer offerings tailored for international markets, expanding our global reach and driving revenue growth.

I specialized in leading impactful workshops and training programs focused on NodeJS, JavaScript, and React API development. Key Achievements:Expertly manage and deliver comprehensive training programs, ensuring high-quality content and effective knowledge transfer.Develop and lead engaging technical training workshops, both on-site and remotely, empowering participants to excel in their roles.Deliver compelling product demonstrations and presentations, showcasing the power and capabilities of our offerings through live coding sessions.Provide product enablement to a diverse range of partners, customers, and audiences, including software developers and non-technical individuals.Serve as a mentor to technical professionals, guiding them in leveraging cloud technologies to drive innovation and success.Develop comprehensive documentation and compelling content that supports learning and knowledge retention.Proficient in authoring engaging content using Articulate 360, creating interactive and immersive learning experiences.Skilled in the administration of Learning Management Systems (LMS), specifically experienced with LearnUpon.

As a Technical Account Manager, I embody the crucial intersection between Sales and Support, combining the strengths of both roles to ensure customer satisfaction and success. Here's how I add value to the customer journey:Engaging from the Early Pipeline to Post-Production:I collaborate with customers early in the pipeline, proactively identifying and removing roadblocks to streamline their onboarding process. Beyond the initial stages, I remain by their side post-production, continuously supporting them to ensure their ongoing success.Being the Source of Product Knowledge:I take pride in being the go-to expert for our products, both existing and in development. This enables me to swiftly resolve any issues that may arise in day-to-day usage, minimizing customer downtime and allowing them to focus on growing their business.Key Responsibilities:Proactively collaborate with high-value accounts, resolving code issues (Node.js, C#), API challenges, and carrier connectivity to ensure seamless operation.Work closely with the Sales team to optimize the onboarding experience for high-value customers, streamlining the process and maximizing their time-to-value.Provide comprehensive training and guidance to external customer support and development teams on integrating existing and future Twilio products, empowering them to utilize our offerings effectively.Act as the voice of the customer by collecting and advocating for customer feedback, issues, and feature requests with our product and management teams.By proactively addressing challenges, facilitating smooth onboarding, and ensuring customer satisfaction, I contribute to the growth and success of our customers and the overall business.

Key Responsibilities:Exclusive Support Contact for High-Value Customers:As the dedicated support contact for clients like Uber and Zendesk, I ensure their needs are prioritized and promptly addressed. By providing personalized assistance, I foster strong relationships and enhance customer satisfaction.Enhancing Platform Usage and Support Operations:I collaborate closely with high-value customers to optimize their platform usage and streamline their support operations. By identifying areas for improvement and implementing tailored solutions, I enable them to extract maximum value from our offerings.Customer Incident and Crisis Management:In times of incidents or crises, I take charge of managing the situation, ensuring swift resolution and minimal disruption to the customer's operations. With a calm and proactive approach, I mitigate risks and restore normalcy efficiently.Development Support in Multiple Languages:Drawing on my expertise in various programming languages such as PHP, .Net, Python, and more, I provide comprehensive development support to address technical challenges that arise. I offer guidance, troubleshooting, and code review to facilitate smooth integration and customization.Technical Assessment of Support Engineer Candidates:I play a key role in evaluating the technical capabilities of potential Support Engineer candidates. By assessing their skills, knowledge, and problem-solving abilities, I contribute to building a skilled and proficient support team.

Mobile technology consulting company

The RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce): an enlightenment organisation committed to finding innovative practical solutions to today’s social challenges. Through its ideas, research and 27, 000-strong Fellowship it seeks to understand and enhance human capability so we can close the gap between today’s reality and people’s hopes for a better world.

In January 2013 Southend Council announced it intention to scrap Southend Airshow after 27 years. Together with John Delaney, I founded the 'Save Southend Airshow' campaign to raise awareness and try to retain this great event for our town, sadly in February 2013 the Council cancelled the event. Shortly thereafter Southend Airshow CIC was formed to organise and run a new event, Southend Airshow and Military Festival.The campaign and activities to return the event, was reguarly covered by the BBC o(e.g. https://soundcloud.com/thomas-curtis-2/airshow-launch-bbc-essex-james-whaletom-curtis), ITV, local radio and reached over 60,000 people on Facebook and boasted a community in excess of 24,000 at its peak. As Director I handled marketing, press, media engagement and any public facing engagement such as with TV, press or on radio. Though ultimately unsuccessful, the two year campaign was a fantastic learning experience on:How to create a community and keep them engaged,Raising awareness for a cause,Negotiations at high levels,Press and media relations

Wireless industry partnership is a agency dedicated to helping companies connect with mobile developer around the globe. This was a multi faceted role requiring management of simultaneous events and agency briefs, main responsibilities included: Consult on mobile strategy, Organise events such as droidcon Paris, Locate sponsorship,

Mobile operators have a somewhat difficult relationship with both short and long tail developers, due to the manner in which they have acted in the past. As a result those developers are reluctant to engage, BlueVia challenges that perception by being open and honest about the past and how we are trying to change how a mobile operator works with developers and businesses. Main activities includedContent management for Blogs/Email channelMarketing to developers, Management of all social channelsEvent management,Creation of press releasesProject manage case studies, Business development Presenting BlueVia at events of all sizes.

Management of multiple educational institutions is a complex task; our challenge was to transfer sixty sites from multiple independent systems to one centralized datacenter over the period of a year. I handled installation and training teachers and technical staff on new educational software.

Technology is fundamental to education, however in the last fifteen years many companies have overpromised and under delivered, causing significant user complications. This has led to a user base that is highly skeptical of technology and reticent to engage with new ideas. We were challenged to create well-designed applications that could engage students and teachers alike, some examples of my work can be found on the ICT Horizons blogDeveloping .net applications to aid teaching and learningMaintaining and updating of College website and intranetCreating websites used to market the College to prospective studentsDesign and implement College multimedia newsletter content management systemSupervising technical services team to improve their level of serviceOversee repairs and general maintenance to A/V equipment in the CollegeSupervising external and internal College events, troubleshoot issues and ensure the technical services team are functioning appropriately and provide support if required.

Access Database management Retrieving and updating database informationUpgrading and Maintaining College websiteSet up and installation of Linux based thin client networksProviding in class support of thin client systems