• Manual Order Entry - Transcription and entry of paper/fax customer purchase orders into TE SAP order management system • Backlog Management - Extraction of past due orders and monitoring backlog orders within the TAT and monitoring of unclean orders • Order change - Interacting with internal departments like planning, purchase, production and logistics, to meet customer service level agreement (SLA). • Quotations - Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. • Working towards Extraordinary Customer Service Experience • Updating standard works, customer profiles, maintain process update tracker. Help Quality analystin reducing errors and providing refresher trainings to team and create an operating discipline of continuous improvement.

• Testing and validating the healthcare bills and claims through Restricted User Mainframe based Application (RUMBA) and Plan Testing tool and reporting the issues Closing the tickets once the issue has been resolved. Finalizing and uploading the scripts to the shared documents with asset provided by the Client. • worked as process trainer for 6 months handled 3 batches to train them on above plan Testing process