Seema G. Email and Phone Number

Managed office supplies and medical records: Ensured office supplies are in stock and accessible to staff; maintained and updated patient records, handled confidential patient documents, stayed on top of appointment call reminders and compliance with THP’s regulations.Supported healthcare Providers: Assisted healthcare providers with administrative tasks, preparing patient charts and communicating with other major Hospital Networks around the world to obtain records of past treatments for patients and important medical files for specialists.Liaised with Ministry of Health and insurance companies to verify patients’ coverage and ensure smooth experience for the patients. Patient registration: Collected necessary personal information and demographic data, ensured accurate data entry into EPIC (medical records system) and guided patience to their relevant treatment pods Appointment scheduling: Coordinate and schedule patient appointments ensuring a smooth and efficient use of healthcare providers’ time and optimal patient flow.

First point of contact for incoming patients: Collected and ensured personal information and demographic data is consistent for each patient, obtained necessary signatures and patient consent before finalizing registration, provided patient support. Handled clerk duties in a fast paced environment: Kept track of patient walk-ins, communicated accurate information to patients; assessed whether patients were eligible for first/second/third dose; continuously maintained professionalism and excellent communication between patients and colleagues.Provided support in vaccine administration: Collaborate with healthcare professionals during vaccine administration, provide necessary supplies and vaccines to vaccinators, ensure proper storage and handling of vaccines during the administration process.Trained new hires: Provided training to newly hired staff and supervised them during their shifts to ensure they followed instructions and protocols especially during high patient traffic.

Provided on-site technical support: Offered hands-on support and guidance to healthcare staff, including physicians, nurses and unit managers across all sites of THP during the implementation of the new Health Information System - EPIC, demonstrated expertise in navigating OPFLOW (working in the OR) within EPIC, managed high-pressure situations and time constraints during medical procedures. Served as a primary point of contact for problem solving & troubleshooting: Addressed and resolved issues that arose during the transition period, acted as the first-line problem solver, promptly identifying and resolving any issues or challenges faced by end users requiring my assistance. Conducted on-site training for the Go-Live of EPIC: Ensured Surgeons and their staff are prepared and the launch and provided ongoing support as needed.

Mentored and supported mature students navigate their educational journey. Data entry: Efficiently kept track of all meetings and utilized entries to update my Supervisor, handled confidential and sensitive information with strict adherence to data protection protocols, prioritized and multitasked effectively to meet deadlines, participated in training programs and workshops to enhance my communication skills and stay updated with University requirements.Event planning: Planned, coordinated and executed social events for participating students such as paint night and study sessions and coffee meetups, coordinated event logistics, managed event promotion and marketing activities and collected feedback on events.

Mentored and supported mature students navigate their educational journey. Data entry: Efficiently kept track of all meetings and utilized entries to update my Supervisor, handled confidential and sensitive information with strict adherence to data protection protocols, prioritized and multitasked effectively to meet deadlines, participated in training programs and workshops to enhance my communication skills and stay updated with University requirements.Event planning: Planned, coordinated and executed social events for participating students such as paint night and study sessions and coffee meetups, coordinated event logistics, managed event promotion and marketing activities and collected feedback on events.