Seema Puthran Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Working in Business Risk team as the 1st line of defense supporting teams such as the credit/mortgages and fulfilment teams, customer service & customer care (financial hardship)teams, Insurance and operation team etc. The role involves monitoring and reporting of compliance across the organization. Also responsible for undertaking assurance activities.

Melbourne, Victoria, Australia

Worked in the Insurance team of Bank first as an Insurance specialist assisting members with various products like Home & contents Insurance, Motor Vehicle & Travel Insurance etc. Helped members with policies post clarifying their queries in regard to coverage and terms of the policy.

Melbourne, Victoria, Australia

Joined Bank First in the Member Engagement team helping customers with their queries, assessing their needs and providing information on bank accounts, policies, products, and services. Executing financial transactions for customers, according to bank policies and process.

Melbourne, Australia

Worked with Kumon Mordialloc Centre, Melbourne as a Functional Consultant.Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation. Also handled administrative work.

Mumbai Area, India

• Was instrumental in end-to-end development and roll out of New Trade processing system for Trade Finance products. Also carried out Country specific enhancements and simultaneous roll out across Australia, Japan.
• Received Exemplary Effort Award for my contributions to the project.
• Handled roll outs of all Trade Finance products in different branches of APAC region.
• Have supervised successful movement of entries from legacy system to new system.

Mumbai, India

• Worked with Tata Consultancy Ltd as Customer Relationship Manager for high profile corporate customers of Citibank N.A., taking care of customer onboarding and post onboarding process. Co-ordinated with various teams.
• Risk mitigation as well as time and cost savings by robust and successful delivery of system enhancements in production.
• Managed movement of huge number of transactions to new application using BOTS.
• Received high ratings from my clients in the quarterly and yearly customer satisfaction surveys.

Mumbai Area, India

• Worked on migration of Outward Remittances (Retail + Corporate) from Regional Processing Centers to centralized operations as well as migration to new system. Post migration managed Outward and Inward Remittances for.
• Assisted in successful testing and deployment of the new system introduced for processing of International remittances.
• Took care of the whole migration activity.

Mumbai Area, India

• Managed a team of 12 in Cross border payment processing center (division of International Banking group). Team was responsible for handling payments for nonresident retail customers as well as domestic retail.
• Received service excellence award for innovation and huge cost savings brought in through various process improvement/automation and control building projects.
• Worked with external vendors on E- Learning module and a seperate Gaming module for product training.
• Was instrumental in ICICI Bank receiving payment STP award from Bank of New York and J.P. Morgan for three consecutive years.
• My team received the best scores in internal audits as well as Sox audits.

Mumbai Area, India

• Worked with Letter of Credit and Documentary Collections units for a group of European and American countries. Was involved in enhancements testing for system sign offs.Achievements
• Received award for exceptional processing standards.
• Mentored new team members in process and system flows.

Mumbai Area, India

• Worked as Admin assistant to Vice President as well as Assistant Vice President in Citibank relationship management group.
• Attended to all Administration responsibilities.
• Processing the vouchers and dispatching it to the Head Office.
• Handled correspondences, managing and scheduling meetings, file storage maintenance as per Five S standards etc.

Mumbai Area, India

• The firm was a primary broker in National Stock exchange and a sub broker in Bombay stock exchange.Responsibilities:
• Looking after Pay in and Pay out.
• Stock Reconciliation and Billings.
• Attending client queries and providing appropriate and timely responses.
• General administrative work.