Seema Sachdev Email & Phone Number

London, London, GB

• Leading on better managing and predicting customer needs through the different vintages, pathways and points in time both within the customer lifecycle and through different customer life stages to offer a more.

London, London, GB

• Developed and implemented an integrated channels service strategy for digital, physical (including local touch-points), telephony, video, and chat at Barclays UK.
• Design partner for one of BUKs largest agile PODs (customer care) accountable for £65m of strategic investment
• Led the teams for digital first strategy enablers transforming paperless, digital statements, alerts & notifications and change of address under the account and customer servicing agile sub POD

London, London, GB

• Managed £1bn of cost responsibilities for BUK Customer team
• Lead on strategic cost transformation initiatives Pan BUK
• Developed and tracked commercial planning across our BUK customer segments, including Premier, to execute on levers to drive and enhance commercial performance.
• Lead on maximising partnership opportunities inc BA/Avios to optimize trading levers and improve relationship management through loyalty and rewards

London, London, GB

• Accountable for all Digital and risk operations digital team (circa 600) including Risk, Controls, and Control Automation, Business Management, Cost, Headcount, and Third Party Supplier Management.
• Developed the return to Sat controls programme and led on the SMR handover processes
• Led the Barclays Group Wide Global 'Digital Unleashed' program, hosting digital disruption keynotes on the latest in topics such as AI, blockchain, quantum computing and UX with internal and external speakers (Google.

London, London, GB

• Chief of Staff for the A/E of Digital and Open Banking, providing him operating leverage through overseeing business operations, digital strategy, team effectiveness and management, colleague engagement and leading the.
• Co-chair of the Barclays Embrace Asian Professionals Employee Resource Group from its inception, focusing on attraction, inclusion and development.
• Spearheaded several initiatives to promote diversity and inclusion within the organization including the first ever Race at Work fundraising Gala which was a roaring success with both clients snd colleagues

London, London, GB

• Led a team in the Digital COO, overseeing new demand ownership, cost management, and end-to-end portfolio planning for Barclays UK.
• Managed third-party suppliers and ensured governance and controls were in place for successful project execution.
• Membership and Intranet Chair for the Barclays Women’s Initiative Network.

London, London, GB

• Established and led the PMO for digital and mobile projects at Barclays UK, ensuring timely delivery within budget and with proper governance.
• Implemented cost management strategies, risk mitigation plans, and portfolio oversight to drive project success.
• Developed and executed digital cost and SI planning initiatives to optimize project outcomes and enhance operational efficiency.

London, London, GB

• Managed delivery of all online changes and partnered in setting up the first digital dedicated agile scrum team at Barclays UK.
• Implemented strategies to streamline online change processes and enhance team collaboration.
• Achieved a significant increase in efficiency and productivity within the digital team.
• Developed strong skills in project management, agile methodologies, and team leadership.

London, GB

• Client faced consulting role for a niche London Financial Services consultancy
• Programme Managed the installation and acceptance of Cortex + for London Metal Exchange members like SocGen and UBS.
• Design Authority Role for the successful migration of 25,000 desktops to Barclays Desktop services.
• Senior product (insurance) role supporting John Lewis’s online venture (GreenBee)

Paris, France, FR

• Led the Workflow Management Team for tax servicing focusing on data modeling, business rules mapping, project reporting, and stakeholder management.
• Implemented process improvements resulting in increased efficiency and streamlined workflows.

West Hartford, US

• Working on the EDS Inland Revenue Account, graduating from the systems engineering programme. Technical and change roles including project and change management, business analysis, running requirements workshops.