Seema Shaikh Email & Phone Number

Mumbai, Maharashtra, India

Heading TW Loan Collections across buckets

Mumbai, Maharashtra, India

AGM- Product Head Debt Service Management Commercial Vehicles

Mumbai, Maharashtra, India

Mumbai Area, India

 Audit external collection and credit vendors managing Citibank collection and loan processing units. Review current processes on risk level and suggest enhancements to mitigate risk. Conduct ranking based audits for vendors managing field and telecalling processes. Review adherence to RBI and regulatory guidelines for both internal and external staff. Analyze MIS to identify gaps in productivity for both field and telecalling process.

Mumbai Area, India

Managing Call Quality at country level for all Telecllections with CITI and external vendors.Managing a team of 6 Quality Analyst located in West ,North and South India Analyze call quality standards for external vendors. Review external vendor performance vis a vis Bank and regulatory standards. SME (Subject Matter Expert) for quality related processes. Identify training needs arising out of quality checks. Regular feedback to front line team on performance improvement. Suggest process improvements if any. Review and manage customer complaints. Analyze and review team performance. Coach and counsel team for performance improvement

Mumbai Area, India

A very small stint though but an interesting one.Managing the customer complaints and Request for the stock market business for the country.

Mumbai Area, India

Managing Telecollections for West and North India for the credit card business of HSBC.Analysing and strategising daily workflow with reference to the daily volumes.Managing and Monitoring Call Quality for telecallers and team leaders.CBS Call Model trained.Multi tasking between frontline telecollections and process training.