Seema Shaikh Email and Phone Number
Seema Shaikh work email
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Seema Shaikh personal email
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A dynamic professional with more than 20 years of experience in the areas of Operations, Process Transition, Client Servicing, Quality Assurance Training, Risk Management and Team Management across diverse industry verticals. Presently working with ICICI Bank managing TW Loan Collections in Debt Service Management.Deftness in handling overall functioning of processes and implementing processes in accordance with the set guidelines. Proficient in managing & leading teams for running successful process operations & expertise in monitoring quality compliance /Auditing and Debt Service management Possess excellent interpersonal, communication & organizational skills with proven abilities in team management & customer relationship management
Icici Bank
View- Website:
- icicibank.com
- Employees:
- 94588
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Agm- Senior Product Head Tw LoanIcici Bank Nov 2021 - PresentMumbai, Maharashtra, IndiaHeading TW Loan Collections across buckets
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AgmIcici Bank Oct 2019 - Oct 2021Mumbai, Maharashtra, IndiaAGM- Product Head Debt Service Management Commercial Vehicles
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Product Head-Pre Deliquency Management And Call Center StrategyIcici Bank Jun 2018 - Oct 2019Mumbai, Maharashtra, India
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Manager- Controls And ComplianceCitibank Na Jul 2013 - Jun 2018Mumbai Area, India Audit external collection and credit vendors managing Citibank collection and loan processing units. Review current processes on risk level and suggest enhancements to mitigate risk. Conduct ranking based audits for vendors managing field and telecalling processes. Review adherence to RBI and regulatory guidelines for both internal and external staff. Analyze MIS to identify gaps in productivity for both field and telecalling process.
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Manager- Call QualityCitibank Na Jan 2012 - Jun 2013Mumbai Area, IndiaManaging Call Quality at country level for all Telecllections with CITI and external vendors.Managing a team of 6 Quality Analyst located in West ,North and South India Analyze call quality standards for external vendors. Review external vendor performance vis a vis Bank and regulatory standards. SME (Subject Matter Expert) for quality related processes. Identify training needs arising out of quality checks. Regular feedback to front line team on performance improvement. Suggest process improvements if any. Review and manage customer complaints. Analyze and review team performance. Coach and counsel team for performance improvement
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Manager Customer ServiceHsbc Invest Direct Nov 2011 - Dec 2011Mumbai Area, IndiaA very small stint though but an interesting one.Managing the customer complaints and Request for the stock market business for the country.
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Manager Debt ManagementHsbc Aug 2003 - Oct 2011Mumbai Area, IndiaManaging Telecollections for West and North India for the credit card business of HSBC.Analysing and strategising daily workflow with reference to the daily volumes.Managing and Monitoring Call Quality for telecallers and team leaders.CBS Call Model trained.Multi tasking between frontline telecollections and process training.
Seema Shaikh Skills
Seema Shaikh Education Details
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Mt Mary Convent High School
Frequently Asked Questions about Seema Shaikh
What company does Seema Shaikh work for?
Seema Shaikh works for Icici Bank
What is Seema Shaikh's role at the current company?
Seema Shaikh's current role is Senior Product Head -ICICI Bank Two Wheeler Loans- Debt Service Management.
What is Seema Shaikh's email address?
Seema Shaikh's email address is se****@****ail.com
What schools did Seema Shaikh attend?
Seema Shaikh attended Mt Mary Convent High School.
What skills is Seema Shaikh known for?
Seema Shaikh has skills like Banking, Team Management, Credit Cards, Credit Risk, Process Improvement, Management, Analysis, Training, Team Leadership, Portfolio Management, Mis.
Who are Seema Shaikh's colleagues?
Seema Shaikh's colleagues are Rajkumar R, Shivendra Kumar, Ankit Upadhyay, Ajay Tripathi, Pawan Joshi, Seema Chaudhari, Lokesh Kumar.
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