Seema Chowdhury Email & Phone Number

Mumbai, Maharashtra, India

● Led Generative AI PoCs for customers ● Lead and manage a portfolio of IT projects and programs, software implementations, and process improvements, ensuring alignment with organizational objectives.● Direct cross-functional teams comprising prompt engineers, developers, and business analysts to deliver high-quality solutions on schedule and within budget.● Develop and maintain project plans, delivery within budgets, and resource allocations, tracking progress and providing regular updates to stakeholders.● Identify and mitigate project risks, issues, and dependencies, implementing strategies to minimize disruptions and ensure successful project outcomes.● Collaborate with business stakeholders to define project requirements and objectives, translating business needs into technical solutions.● Foster a culture of continuous improvement by implementing best practices, methodologies (Agile, Sprint and Kanban), and tools (JIRA) to enhance project management processes and efficiency.● Build and maintain strong relationships with internal and external stakeholders, including senior leadership and clients, to ensure transparency and alignment throughout the project lifecycle. ● Responsible for good CSAT and contract renewal.

* Led overall delivery for team of 60; in a fast-paced environment of multiple products * Led - CI/CD pipeline implementation, AWS migration, infra and application monitoring. * Led the program management to plan, prioritize, strategize and drive the implementation with the Project Managers * Built effective mitigation plan, reporting dashboards * Supervised day-to-day operational activities and guide PMs in removing impediments (infra and people) * Mentored teams and keep them connected to the delivery goals. Address skill gap via internal technical trainings

Mumbai Area, India

* Collaborated with Founders to build the best possible IT solution in alignment with their Vision * Created technology roadmap * Developed phase-wise development plan for eCommerce solution * Researched on new technologies and recommend the best viable options

Mumbai Area, India

* Led the delivery of different technology teams with overall team size of 70+ members. * Made significant contribution in process re-engineering, to ensure reduction in bug count, improved productivity and faster delivery.* Performed capacity planning as preparation for upcoming work in pipeline.* Built quality metrics to identify gaps in process and skill and addressed the needful with appropriate measures. * Ensured that the deliveries are managed cost effectively in alignment with specifications and quality requirements and in the given time frame.* Designed various project and team dashboards to monitor production and delivery.* Led the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team.

Mumbai Area, India

* Provided operations leadership to upcoming startups helping make vision a reality* Outlined of roles and responsibilities, creating internal processes, capacity planning etc

Mumbai Area, India

 Dedicated to Client Account Management of global customers, taking ownership for their successful engagement, enhancing their experience of our SaaS-based eProcurement software platform. Managed 16+ elite client accounts simultaneously with contracts value of around USD 5 M. As Account Owner collaborated with heads of internal teams to ensure that customer requirements are met, and any issues are immediately resolved. Identified up-sell and cross-sell opportunities and implemented programs to enhance the eProcurement experience for the clients.  Collaborated with Support Team head for incident management.  Collaborated with DevOps head for ongoing releases.  Collaborated with Customer Success Managers, Product teams and Consultants to provide best solutioning. Monitored the adherence to SLA as per customer specific contract thus ensuring compliance. Exhibited thought leadership in providing value added services within budget and time constraints. Organized strategic business reviews with senior management to share business enhancements due to the engagement and progress report. Added to revenue growth by ensuring repeat business, upsell and cross sell activities.

Mumbai Area, India

 Led concurrent projects for key accounts, ensuring strong ties with clients and repeat business. Implemented strategic improvements in processes to expedite delivery and enhance quality. Mentored junior Project Managers; assisted them in scheduling and monitoring activities. Assisted Delivery Manager in achieving delivery targets set for our line of business. At organization level monitored the ongoing PoCs, identified potential risks and designed appropriate mitigation plan to ensure project success.

Mumbai Area, India

 Analyzed un-serviced or under-serviced market, identified new business opportunities and areas of expansion. Collaborated with stakeholders for – SOW, business requirements, cost-benefit analysis, Proof of Concept (PoC), feasibility analysis and leveraging ROI. Established governance framework for projects. Identified scalable Project Life Cycle that would deliver projects in a repeatable, consistent and predictable manner. Designed strategies for the implementation of a new PLC. Recommended best practices, refine workflows, and propose relevant project metrics for various phases.

Mumbai Area, India

Reported inspiring stories of people who made positive changes within our communities. I reported stories which would restore our faith in humanity and encourage us to do good.

Mumbai

 Managed cross functional teams of 20 members, from solution concept through to successful release, managing each investment stream to maximize financial returns and revenue growth. Evaluated external vendors and devised outsource strategy in accordance with organization guidelines and budget. Planned company participation in major marketing events to gain advantage on product visibility.  Accelerated revenue growth of mature products by designing new enhanced features. Co-authored the pre-launch and post launch strategies for product success. Proactively contributed towards winning proposals. Responsible for capacity planning, recruiting and staffing to address business needs.

Mumbai, Kolkata

 Led development of first inhouse robust ERP system, thus saving significant capital investment on 3rd party solution.  Set forth the best practices for coding, documentation and testing, leading to - significant reduction of defects, code reuse and accelerate development. Led crucial initiatives like: - database replication, simulation, seamless integration of different sub-systems and chaired the migration of legacy ERP system to SAP. Collaborated with Sales teams on RFP responses, SOW, due diligence and client demonstrations. Raised next level of skilled resources by imparting technical and functional trainings. Significantly contributed to the Knowledge Management Systems by designing artifacts (checklist, guidelines, specification templates etc.) for technical and business use.

Gniit In Systems Management, Information Technology, 81%

Bachelor Of Science (B.Sc.), Chemistry, A (72%)