Seenivasan Villalan Email & Phone Number

Doha, Qatar

Doha, Qatar

- Amongst the Initial hire in the Company.- Leading all Operations for Qatar Region- Launched FENIX scooters service in Doha, Qatar.- Third Company to Launch Micro-Mobility in Doha, Qatar.- Arranging the meetings with the contractors for the warehouse arrangement.- Managing finances for the new market.- Complying with the Ministry of Transport and Communication and Qatar Rail for laws and regulations in Doha.- Identifying hotspots in Doha.- Identifying new and potential areas for business expansion.- Training and Live Simulation for the Team in Qatar.- Assisted in Launching Fenix Scooters in Bahrain and Saudi Arabia.- Responsible for the maintenance of the Geofence.- Responsible for maintaining the inventory of the spare parts in the warehouse.- Responsible for generating the monthly rides and revenue reports for the partners.- Handling all operational issues.- Handling the complete responsibilities of the warehouse.- Closely worked with the senior management in brainstorming sessions.- Ensure the availability of scooters at the right time, right place for right people.- Motivating drivers and helpers to achieve the full potential towards the role.- Percolating safety culture, industry best practices and company values among the staff.- Active Involvement with teams and follow up for the deployment and collection of scooters.- Identify hotspots for the correct location for scooter deployment.- Make KPIs to evaluate the performance of each driver and helper on a daily basis.- Was a part of maintaining the KPIs of the entire operations, for all the Countries where we have launched.- Managing weekly roster of each team member.- Managing Annual Leave Plan for the Team.- Monitoring driver and helper behavior and ensuring a high level of customer service and good environment within the team.

Al Muntazah, Doha, Qatar

• Planning daily routes, alternative delivery solutions and full supervision of the fleet.• Supervise the full order fulfillment.• Daily monitoring of Dashboard.• Assign drivers to routes and provide manifest of delivery journey.• Assist in preparing and monitoring work schedules.• Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders, control damages, errors and mis-picks and excellence in customer service levels.• Handle and resolve customer complaints due for poor or bad orders.• Delivering products to customer in timely and professional manner.• Manage the collect cash by drivers before of shift.• Ensuring continuous improvement to maintain quality & service level standards through preparing daily KPI reports.• Performing root cause analysis & rectifying the errors immediately.• Liaise with customer service department to check problematic cases and bad order debits on restaurant, customer service, driver or Operations.• Weekly supervision of fleet owned by company and logging in sheets.• Providing Basic training to new drivers on process, procedures & customer service orientation.• Identify gaps, shortcoming or system limitations if any and coordinating with Senior manager regularly

Qatar

• Communicate with customers to arrange and deliver shipments on time • Coordinate with customers for address, delivery locations, and trouble shooting and update systems regularly as well alternative delivery solutions.• Assess the delivery requirements and arrange as per the stipulated time line • Coordinate and connect the customers to resolve bad address issues• Guide and provide solutions to customer for Collaborate with the team to locate shipments and assist other operations• Coordinate with ground force, customer and internal teams until the GCS / ACS is resolved • Facilitate ground operations in arranging locations for bad address and undelivered shipments & assist the ground force to enable timely deliveries & minimize returns• Compute and tally actual run sheet against physical shipment to minimize any deviations • Consolidate, scan and generate report for shipments with bad address and undelivered deliveries from ground operations • Coordinate with Internal teams for updates and delivery status • Update status on Info Axis system• Coordinate with ground force for urgent deliveries as per company policy• Follow up over the returned shipments from couriers (controllable, incontrollable reasons), and update the teams with their shipments status.• Follow up on the various inbound/outbound operations in accordance to the standard procedures and Quality of Services Standards• Follow up with Hub: regarding shipment clearance, updating the system, console recovery.• Follow the receiving process at the airport and monitors the clearance process to be done according to the country local customs regulations • Update the daily inbound/outbound operations tasks on Aramex system.

India

Preparing reports and presenting it to Senior Management.Provides technical help to colleagues if required.Event planning to generate awareness of company brand and promotionsCorporate communication: Organizing the events for television channels and coordinates the communications for the same.Maintaining the day to day activities of the studioBusiness Development: Promote the dance school in various other events the team takes part facilitating an increase in sale point.Direct wide range of office procedures including administration, customer serviceExceptional interpersonal and leadership skills, with the ability to build positive and productive office teams.Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.Outstanding communication skills to build rapport with clients and employees at lateral and executive levels.

India

Drafting letters, preparation of charts, graphs, presentations & organizing other documents.Managing office records and archives by defining procedures for retention, protection, retrieval, transfer and disposal of records.Ensuring office efficiency by planning the maintenance of office IT systems, stationary, supplies and office equipment.Designing, maintaining reports and reporting to Director. Maintaining a record or log for all incoming and outgoing claims, forms, requisitions that requires Director’s endorsement or action.Coordinating meetings, appointments, interviews, travel and accommodation bookings.Ensuring all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to do that the safe of the employees, quality of products/services and environmental compliance can be guaranteed.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Education record