Head Of Production
Mirabel, Quebec, Ca
RESPONSIBILITIESSUPERVISE TESTING OPERATIONS:• Ensures that projects start on time, with the required resources (material and human) and resolve and communicate any conflicts to the appropriate people;• Clarify processes and procedures for managing projects and coordination in cases where these are unclear and improve them in due time;• Efficiently make use of each team member's talents and skills for both intra- and inter-unit projects; • Hold individual meetings to transmit and gather information, give positive feedback, find solutions, discuss resource performance, etc;• Advocate inter-unity collaboration to enrich the organizations knowledge capital, share best practices and create inovative solutions. MANAGE HUMAN RESOURCES ACCORDING TO HR POLICIES AND PROCEDURES:• Hold team meetings to kick off projects, guide performances, announce changes, promote useful project-oriented values, share results, find solutions, etc.;• Ensure that new employees are well integrated into the team and informed of their conditions and work environment;• Apply internal policies and improve them in due time;• Keep employees motivated and involved;• Document and update employee files.MANAGE A PORTFOLIO OF CLIENT ACCOUNTS: • Measure and document client satisfaction via a report and address any discrepancies;• Advise and inform clients during each project;• Prepare well-structured service offers, adapted to the client's needs and profitable for the company;• Manage projects according to project management procedures including the preparation, planning, follow-up, control and post-mortem of projects;• Regularly analyze project management results based on production reports and methodology and management indicators – budget, deadline;• Identify, analyze, communicate and address discrepancies in project results.
