● Actioned and enforced Handshake’s standards for new Employer clients to ensure platform’s safety and security to provide reliable jobs for college students● Provided customer-facing support to help new clients conform with Handshake’s Terms of Service● Maintained a 100% Customer Satisfaction rating● Consistently lead my co-workers in tickets processed and solved successfully● Performed background checks to ensure new additions to the platform were legitimate

Communicated with and maintained a wide roster of clients while striving to make new connections.Maintained deadlines for all clients effectively.Embodied client's brand voice to establish their market position and maintain SEO relevance.

Enforced Graphic Violence (GV) policies on hundreds of unique videos as part of Team Wolverine, YouTube’s piloted in-house content moderation team. Action accuracy was 106% over target production percentage.Completed training three weeks early.Trained in and handled sensitive workflows only accessible to highly accurate agents only a month after full-time live queue production, normally a 6-month process.Worked in several different projects both in and out of assigned verticals to strengthen team unity and enhance policy effectiveness.

Interpreted and enforced LinkedIn’s policies on user-created and shared content across multiple policy areas.~60,000 Items actioned with a cumulative Quality Assurance score of 93%, 8% over QA expectations and 13% over total item volume expectations for the 15 months I held the position. Researched and communicated restrictions and escalations between departments to ensure accuracy and consistency.Actioned and removed violative content.Adapted to workflow changes while maintaining high item-action output and accuracy percentage.

Content creation and SEO optimization of said content. Focused in the automotive sector, work created is handled over multiple CMS platforms, including Wordpress.

Writing SEO-focused article focused on helping others improve their writing. Whether you're a copywriter, content writer, or just a writer without any superlative, this website and the content I've made for it is a valuable resource.

Analyzed and embodied several different brand voices to create effective content.Moderated webinars for clients in various fields, ranging from biotech to mobile technology to vacation sales.Directed Q&A sessions after webinar presentation, fostering audience participation.Write SEO-focused marketing content in accordance with brand voice and policy.Handled multiple different clients with multiple shifting deadlines accurately and effectively.

Writing and researching online content to make jokes about video games on the internet. It doesn't get any better than this, folks.

Drove engagement and sales for new products, acting as a brand ambassador.Crafted brand voice through content marketing pieces focused on driving traffic to specific website features.Conducted interviews with community members to showcase community diversity.

Writing list-based scripts for a high-upload YouTube channel with over 1 million subscribers.

Content creation specializing in the freelance writing industry. A great way to write about a profession I love and share the little bit of knowledge I've gained thus far.

I created funny and entertaining content for an audience of around 5,000 visitors a month, centered around comedies. I also admined my website's forum, promoting positive discussion and interaction amongst the fans of the page.I also handled all of the promotion for the page itself, taking to the social medias whenever there was something new going on, as well as sending out newsletters to my subscribers.

Researched and defined brand voices for new clients through multiple mediums including radio, TV, and social media.Worked independently, balancing multiple teams and deadlines.Collaborated with art directors, creative directors, account executives, and clients.Collaborated on video and radio commercial production, including voice casting, direction, and script editing.

I wrote about technology and things that are awesome, with over 100,000 people viewing my posts.

I wrote and edited copy for a variety of clients, including LaFontaine Automotive Group, Henry Ford Village, and Dearborn Country Club.

Teaching a poetry workshop as part of the Hannan Center for Senior Learning. Helping bring a new love of poetry to those who might have written it off. Pun intended.

I conducted market outreach for D-PAN's nationwide 2013 fall tour, discovering and contacting deaf communities and organizations across the country to spread the word and get as many people to the shows as possible. I edited all initial copy for a re-launch of D-PAN's website.And I created and edited monthly newsletters

I wrote and edited content promoting upcoming performances, including social media posts, opera study guides for youth groups visiting the Opera House, and content creation for Michigan Opera Theatre's magazine, BRAVO.

The Wayne Writers'​ Forum is a student-run creative writing organization, dedicated to showcasing the best works Wayne State and the Metro-Detroit area has to offer. I founded this organization back in 2012. As of today, we have a member roster of over 130 students and writers on-campus and around the Metro-Detroit area. I also founded a social media presence for this organization in February 2012. As of 4/29/2013, the Facebook Page has 84 likes and over 1800 page views.My goal with this organization is to create a community of writers who actively seek to improve their craft, and to expose them to successful writers across the country. To that end, the Wayne Writers'​ Forum hosts events for students to enjoy, network, and improve themselves. From on-campus workshops to sprawling literary events, I am striving to use the written word to bring people together.My proudest achievements were working with the organization's sponsor, M.L. Liebler, to bring literary events to Wayne State that had never been done before. In addition to one-off events featuring noted national and local artists, we created the Midtown Literary Walk, a moving event (literally) taking place across Wayne State's campus and around Midtown Detroit, where authors and musicians would perform for a crowd moving from location to location. It's become a yearly tradition, and one I'm proud to have helped establish.

The Wayne Literary Review is dedicated to showcasing the best literature and creativity Detroit has to offer, with emphasis placed upon the students and Alumni of Wayne State University. I designed the layout, had final say on the submissions process, and communicated with those who submitted to make sure their requests were answered in a timely fashion. In addition, I also maintained the WLR's social media presence, promoting the publication's release. Once published, I uploaded the electronic version and promoted it. Link to the electronic version (available for free download): http://issuu.com/wayneliteraryreview/docs/wlr2013The print version of the Wayne Literary Review hit the shelves on March 29th, 2013. 500 were delivered to the WSU Department of English's front desk. One month later, there were less than 200 remaining.

I wrote several different advertising scripts for Mickey Shorr Automotive, LaFontaine Cadillac, Wayne State University, and ABC Warehouse. I also did some voice-over work for an ABC Warehouse radio commercial.

Achievements/Responsibilities:Charged with "verifying:" fraud-proofing other agent's callsInstructed to "monitor" calls: making sure other agent's pitch follows company protocolInstructed and screened prospective new employeesSales-driven cold calling for charitable non-profit organizations

• Wrote copy for the club’s social media accounts• Charged with archiving financial records of the club, dating back to 1907• Acted as a guide and info provider for visitors• Coordinated mass mailings to the club’s 250+ member registry• Assisted in organization of grant applications