Sefa E. Email & Phone Number

İstanbul, Türkiye

İstanbul, Türkiye

As a Learning and Quality Manager for Crown Plaza Old City & Hagia Sofia Mansions Curio Collection by Hilton Hotels, I lead the strategic development of training programs across multiple properties. My role focuses on driving excellence in service and operations by aligning learning initiatives with brand standards, fostering a culture of continuous improvement, and ensuring consistent quality across all hotels within the cluster. Through leadership and innovation, I support teams in delivering… Show more As a Learning and Quality Manager for Crown Plaza Old City & Hagia Sofia Mansions Curio Collection by Hilton Hotels, I lead the strategic development of training programs across multiple properties. My role focuses on driving excellence in service and operations by aligning learning initiatives with brand standards, fostering a culture of continuous improvement, and ensuring consistent quality across all hotels within the cluster. Through leadership and innovation, I support teams in delivering exceptional guest experiences and achieving operational success. Show less

İstanbul, Türkiye

Developing and implementing training programs for all hotel staff, ensuring alignment with Hilton’s brand standards and quality expectations.Conducting regular training sessions and workshops to enhance staff skills and knowledge in areas such as guest service, hospitality operations, and compliance with Hilton standards.Monitoring and assessing the effectiveness of training programs, making adjustments as necessary to improve learning outcomes and operational… Show more Developing and implementing training programs for all hotel staff, ensuring alignment with Hilton’s brand standards and quality expectations.Conducting regular training sessions and workshops to enhance staff skills and knowledge in areas such as guest service, hospitality operations, and compliance with Hilton standards.Monitoring and assessing the effectiveness of training programs, making adjustments as necessary to improve learning outcomes and operational performance.Implementing quality control measures, conducting regular audits and inspections to ensure adherence to Hilton’s high standards of service and cleanliness.Analyzing guest feedback and satisfaction scores, identifying areas for improvement and developing action plans to address any issues.Collaborating with department heads to ensure consistent application of quality standards across all areas of the hotel.Leading initiatives to foster a culture of continuous improvement, encouraging staff to strive for excellence in all aspects of their work.Maintaining accurate records of training activities, employee certifications, and quality assessment results.Providing support and guidance to staff, helping them to understand and meet Hilton’s expectations for service excellence.Staying updated with industry trends and best practices, integrating relevant innovations into the hotel’s training and quality assurance processes. Show less

As a Duty and Night Manager my responsibilities include overseeing various aspects of the hotel's day-to-day functioning. This involves managing staff across departments, optimizing operational processes, ensuring high-quality guest services, and maintaining standards. I was responsible for collaborating with different departments such as housekeeping, front desk, and food services. Additionally involving, implementing and enforcing policies, handling escalated guest issues, and staying… Show more As a Duty and Night Manager my responsibilities include overseeing various aspects of the hotel's day-to-day functioning. This involves managing staff across departments, optimizing operational processes, ensuring high-quality guest services, and maintaining standards. I was responsible for collaborating with different departments such as housekeeping, front desk, and food services. Additionally involving, implementing and enforcing policies, handling escalated guest issues, and staying informed about industry trends to enhance overall hotel performance. Show less

Beşiktaş

Acting as a Hotel Garage & Guest Services Manager, my duties include:Overseeing daily operations of the hotel garage and guest services to ensure seamless and efficient service for our guests.Managing a team of valets and guest service staff, providing training, support, and performance evaluations to maintain high standards of service.Coordinating with other departments to ensure guests’ needs are met promptly and professionally, enhancing their overall experience.Handling… Show more Acting as a Hotel Garage & Guest Services Manager, my duties include:Overseeing daily operations of the hotel garage and guest services to ensure seamless and efficient service for our guests.Managing a team of valets and guest service staff, providing training, support, and performance evaluations to maintain high standards of service.Coordinating with other departments to ensure guests’ needs are met promptly and professionally, enhancing their overall experience.Handling guest inquiries and complaints, resolving issues swiftly to ensure guest satisfaction and retention.Implementing and maintaining safety protocols for both guests and staff in the garage and guest service areas.Developing and executing strategies to improve service efficiency and guest satisfaction in a busy luxury hotel environment.Maintaining accurate records and reports on garage usage, guest service requests, and staff performance.Ensuring proper maintenance and cleanliness of the garage facilities to uphold the hotel’s luxury standards. Show less

İstanbul, Türkiye

Assisting department managers with daily operations, gaining hands-on experience in various aspects of luxury hospitality managementLearning and adhering to leading luxury standards, ensuring all guest interactions and services met or exceeded these criteria.Participating in staff training sessions to understand the standards and expectations for exceptional guest service.Supporting the team in executing daily tasks, including guest check-ins, room inspections, and concierge… Show more Assisting department managers with daily operations, gaining hands-on experience in various aspects of luxury hospitality managementLearning and adhering to leading luxury standards, ensuring all guest interactions and services met or exceeded these criteria.Participating in staff training sessions to understand the standards and expectations for exceptional guest service.Supporting the team in executing daily tasks, including guest check-ins, room inspections, and concierge services.Overseeing and managing a team of front-line staff, ensuring they delivered exceptional service that met luxury standards.Training and mentoring staff, providing guidance and feedback to maintain high levels of service and professionalism.Ensuring compliance with Forbes standards, conducting regular audits and inspections to guarantee adherence to luxury hospitality protocols.Handling complex guest inquiries and complaints, resolving issues effectively to maintain guest satisfaction and loyalty.Coordinating with other departments to ensure a seamless guest experience, from check-in to check-out.Developing and implementing service improvement plans, based on guest feedback and operational reviews.Monitoring staff performance, conducting evaluations and implementing corrective actions when necessary.Managing daily operations, ensuring efficiency and high service standards during busy periods in a luxury hotel setting. Show less