Sefa Olmez Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

* Responsible for leading and coordinating team of around 30 resources for the delivery, development, support and maintenance of Oracle CC&B as an Application Manager.* Managing mid and high level projects as a Project Manager.* Coordinating project team members and developing schedules and individual responsibilities* Responsible for project budgets* Involving in all interaction and stakeholder management with the CK Energy’s overall management and team members including different parties such as CRM, Metering, Payment and BillingManaged Projects* Retail Sales Project – CK Energy Waterfall method With 4 different parties 13 resources 4 months project timeline* KVKK - Oracle CCB Implementation Project – CK Energy Waterfall method With 3 different parties 11 Resources 3 Months project timeline* Report Transformation Project – CK Energy Agile method With in-house business units 30 resources 7 months project timeline* 2020 IT Demand Management Project – CK Energy Agile method With In-house business units 25 resources 6 months project timeline

Istanbul, Turkey

* Responsible for leading and coordinating team of around 20 resources for the delivery, development, support and maintenance of Oracle CC&B* Involving in all interaction and stakeholder management with the CK Energy’s overall management and team members including different parties such as CRM, Metering, Payment and Billing* Playing role of Business Analyst Team Leader for Oracle CC&B implementation project in Utilities* Leading the effort for to-be process design of meter to cash by conducting customer workshops* Regulatory changes solution* Suggesting and validating solution options for the requirements and lead the solution design with the vendors teams* Working closely with the technical team throughout solution design, delivery, testing.* Completed successfully Oracle CC&B implementation at Boğaziçi Distribution and Boğaziçi Retail Companies. (9 Million Customers)

Istanbul, Turkey

Energy and Utilities* Responsible to coordination between Wipro India offshore team and CK Energy in-house team & business units.* Leading the offshore CRM stream team.* Consultant for Oracle CC&B implementation project in Utilities* Leading the effort for to-be process design of meter to cash by conducting customer workshops* Facilitating business processes harmonization across group companies* Working closely with the technical team throughout solution design, delivery, testing.* To support the development team for development issues* Preparing E2E test cases and testing* Writing to document of the administration of the end-user training* Preparing EPIAS Eligible Customer Integrations and process.* Completed successfully Oracle CC&B implementation at Akdeniz Distribution and Akdeniz Retail Companies. (3.5 Million Customers)

Energy and Utilities* Consultant for Oracle CC&B implementation project in Utilities* Leading the effort for to-be process design of meter to cash by conducting customer workshops* Facilitating business processes harmonization across group companies* Working closely with the technical team throughout solution design, delivery, testing.* To support the development team for development issues* Preparing E2E test cases and testing* Writing to document of the administration of the end-user training* Preparing EPIAS Eligible Customer Integrations and process.* Completed successfully to Turkey's first Oracle CC&B implementation at Çamlıbel Distribution and Çamlıbel Retail Companies. (1.2 Million Customers)

Telecommunication / GSM* Project design, functional and technical analysis in line with business demands at CRM Projects* Analyze the Conducted software development demands for how can be met at current system and find solutions that how to meet the demands* Taking part in the development team of software solutions, supporting for software analysis and project coordination* Preparation and reporting of the Analysis of documents concerning and creation of screen and report formats* To support the development team in design issues* Project communication and coordination with the relevant business units to ensure* To coordinate the User acceptance testing of applications developed* Writing to document of the completed application and administration of the end-user training* Under the responsibility of me to the application-related events to support and problem solving

Telecommunication* Managing the CRM Configuration team ( 9 people )* Detect and resolve product problems with correct support resources as quickly as possible within committed SLA frames* Making processes, management and analysis of the TTNET Campaign* Field definition of the campaign to ensure resolution of problems in a proactively way* Work closely with business units and offer solutions* Produce quick and lasting solutions to Billing problems, give advice within committed SLA frames* Work closely with Test & Development team for managing version definition* Ensure the team KPI metrics and reporting to the CRM managers

Telecommunication* Manage applications and services availability directly with the targeted service level agreements* Detect and resolve problems with correct support resources as quickly as possible within committed SLA frames* Improve applications' performance by sizing in coordination with Infrastructure Planning* Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service* Proactively perform day to day administration activities of applications* To get proper support according to contracts and arrange periodic meetings* Track the issues regarding in-house applications with Solution teams and establish proper communication path with them* Perform operational acceptance and integration of changes regarding applications tested by IT test team or vendors* Report and document on the service level indicators related to the operating systems

Virginia Beach, VA USA

Bachelor, Computer Engineering

Bachelor, Informatik