Susie Fields Email & Phone Number

United Kingdom

Indianapolis, Indiana

Onboarded 100+ new associates for various departments including remote associates in inbound and outbound contact centers. Quickly learn varying job functions from learning leaders and Subject Matter Experts in order to develop and lead training on those job functions in a short turn around time. Develop and administer new training programs and content utilizing adult learning principles with a focus on ease-of-use and an intuitive user experience.Develop specialized training resources and administer training for external clients including train the trainer environments. Modulate existing training and develop new training modules with a focus on micro-learning using Articulate Storyline. Perform needs assessment to improve and enrich training content for new and tenured associates. Research, propose and implement new training technologies including Adobe Connect. Provide consistent training opportunities and eLearning content for remote associates. Develop specialized content and administer training for teams in Indianapolis and remotely for teams in Orlando and associates based throughout the US. Manage courses, content, and users in Sitecore Learning Management System. Maintain internally developed Content Management System using HTML. Manage and evaluate cases within Salesforce Service Cloud.Deliver ILT and VILT on various hospitality industry technology platforms including Amadeus GDS, ClientBase CRM, and Prizzma and Opera reservation systems.

Indianapolis, Indiana

Provided high quality customer service for clients while striving to meet sales goals by selling toward preferred suppliers in an inbound contact center. Consistently met and exceeded personal FY sales goal of over $700,000.Acted as a mentor to new associates. Volunteered for various special projects including Helpdesk coverage, financial tracking and reporting, CRM cleanup and streamlining of database information.Designated department tester for new technologies, including Sitecore based programs and sites.

Coordinated various office tasks including scheduling meetings for staff and paramedical examinations for clients.Tracked and submitted employee payroll.Onboarded new associates.

Indianapolis, Indiana

Face-to-face sales for qualified leads. Met and exceeded sales goals dependent on event history. Acted as a sales team lead.