Shannon Firkins Email & Phone Number

Rochester, NY, US

Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve vertical-specific payment and receivables problems for organizations that deliver high-value services. Whether in education, healthcare, travel or technology.

Rochester, New York Metropolitan Area

- Client Relationship Management: Cultivate and maintain strong relationships with nonprofit clients, serving as their trusted advisor and primary point of contact.- Service Delivery: Oversee the successful delivery of CHCPA's services, including bookkeeping, monthly reconciliations, internal reporting, budgeting, audit support, and operational strategy..

• Oversaw Flatiron School’s relationship with active Enterprise partners, ensuring successful execution of programs and supporting partnership growth.
• Acted as the main point of contact for all internal and external matters related to active Enterprise partners.
• Managed key client stakeholders, fostering ongoing relationships and facilitating successful program execution.
• Contributed to the growth of the partnership through effective communication and accurate reporting and projections.
• Played a key role in shaping future business by providing valuable insights and making suggestions for improvements based on project outcomes and client feedback.

Denver, Colorado, United States

• Managed multiple enterprise clients with diverse landing page creation and optimization projects.
• Conducted business reviews, led client meetings, and served as the primary contact for internal and external client needs, fostering strong client relationships with internal and external stakeholders.
• Developed internal processes and reporting, improving overall efficiency and collaboration with internal and external stakeholder teams.

Los Angeles, California, United States

• Oversaw multiple digital advertising client programs, resulting in a 30% increase in client revenue contributions.
• Acted as the main point of contact for all internal and external matters related to white-labeled partners.
• Conducted business reviews, led client meetings, and organized data for stakeholder reviews and reporting.
• Spearheaded the rollout of DAAS, increasing data-driven campaign investments.

Los Angeles County, California, United States

• Manage and develop advertising campaigns for clients/advertising agencies with interest in using Gimbal's creative services and location based advertising technology.
• Develop, monitor and report on campaigns.
• Offer solution oriented consultation, deliver rapid responses and solutions.
• Present opportunities for growth and expansion often resulting in increased revenue to Gimbal.

Los Angeles Metropolitan Area

Supported company’s growth throughout all of Southern California on a volunteer/ambassador basis. Contrirbuted to team of 20+, developed live show/production skillset. Oversite of team venue, guest and artist management at multiple ticketed gatherings each month. Spearheaded social media campaigns to sell out shows and increase brand awareness..

Los Angeles Metropolitan Area

Sofar Sounds is a global, grassroots network of artists, hosts, and guests, all with the goal of helping to bring the magic back to live music. We curate secret, intimate gigs in unique spaces, from living rooms and offices to art galleries and rooftops. We aim to create performance spaces that are respectful to artists, where the audience lives in the.

Irvine, California, United States

• Managed book of business of 600+ clients, holding weekly or monthly meetings to review their advertising strategy and spend.
• Consistently exceeded monthly and quarterly sales and retention goals, renewing clients at an average rate of 128% to goal and increasing client spend by 148%.
• Developed retention and de-escalation techniques, aligning with client satisfaction KPIs.
• Collaborated with management to train and mentor junior staff.
• Represented the company at trade shows and events.

Irvine, California, United States

Irvine, California

Bachelor Of Arts (B.A.), Pre-Law. Communication, Sociology

Activities and Societies: Royal Lady Knights, Pre-law, Student Advocacy for EOP/TOP Programs, Geneseo GREAT Day Presenter, Pi Alpha Delta,

Communication

Activities and Societies: Aquatic Activities, New Beginnings Freshman Seminar participant

High School, Pre-Law Studies

Activities and Societies: Varsity Swim Team, Varsity Track Team, Varsity Softball Team, Student Council Member 2008-2011, Student Council.