Sefrin Sabu Email & Phone Number

Markham, On, Ca

Markham, Ontario, Canada

Markham, Ontario, Canada

• Make customers number one priority with every interaction, in person or over the phone by follow the Customer FIRST model.• Provide friendly and courteous customer service by responding to customer inquiries regarding store layout, location of merchandise and services provided in store Keep customers informed regarding the life cycle of an order. This includes modifications or concerns and also ensuring that customers with installation projects are aware of the "Terms and Conditions".• Follow the customer escalations process with installation services to resolve issues that arise during order life cycle. Proactively identify customers who need help, and escalate customer complaints or concerns to the Department Supervisor (DS), Operations Assistant Store Manager (OPS ASM), Specialty Assistant Store Manager (SASM), MOD, Store Manager (SM) or District Services Manager (DSM) as required. • Manage and complete all order follow up dashboard tasks using COM.• Drive Sales - Assist with building quotes that require use of design systems including but not limited to 20/20, myCD etc. Demonstrate ability to sell any order type and close the sale.• Drive leads and measures in store and follow up on overdue Install (I) and Furnish & Install (F&I) leads in the Lead Management system.• Ensure in-stock items for installation orders are pulled and organized, and coordinate delivery of materials and merchandise to the customer's job site.• Schedule/prioritize all deliveries for the store and communicate availability and/or limitations to fellow associates so that the best possible service is maintained by setting realistic expectations.• Check and confirm special orders received in the store, including processing changes and cancellations.• Process refunds and reorders for special order reworks, and chargebacks on install reworks and assist with RTV process including reconciling chargebacks.

Toronto, Ontario, Canada

• Scheduling workers and production to achieve the weekly targets.• Assist in carrying out repairs, maintenance, and installation of machinery.• Operating Machines and ensuring the product conforms to the company's quality standards.• Involving in setting up production line automation systems.• Training new employees in operating machines.• Planning allocation of raw materials used within the factory for effective utilization of space.• Perform scheduled preventive and predictive machine repairs.• Follow and implement GMP guidelines and conduct weekly inspections.• Implement quality standards and procedures as per factory norms to maintain a safe and healthy work environment.

Ontario, Canada

• Reset Activity, Shelf Conditions and Schematics Completion: Be able to implement customer approved schematics/plan-o-grams/MODs with all items tagged and approved by store management. Must be able to take direction regarding tagging, rotating, and placing products on shelf.• Customer Relations: must have the ability to communicate effectively both internally to Advantage Solutions management and externally with Customers.• Administration/Reporting: will complete (web based) accurate and timely reporting, recaps, timesheets, expense reports, etc.

Bengaluru, Karnataka, India

-Coordinated daily project activities, leading to a 20% improvement in task completion rates and on-time delivery of project milestones.-Assisted in managing project budgets up to $1 million, ensuring cost efficiency and achieving a 15% reduction in overall expenses through effective resource allocation.-Developed and maintained comprehensive project documentation, increasing team compliance with project protocols by 25%.-Facilitated communication between project stakeholders and team members, resulting in a 30% enhancement in collaboration and issue resolution time.-Conducted regular progress assessments and status updates, contributing to a 95% project completion rate within set deadlines.

Postgraduate Diploma, Applied Energy Management

Bachelor Of Engineering - Be, Mechanical Engineering