I am a great communicator and have my finger on the pulse of the latest market trends. One of my key aims is ensuring a postive experience for the customer by maintaining regular contact, both over the phone and in person wherever practicable. Some of my greatest achievements have been tripling total sales while doubling the company’s product portfolio. Main responsibilities include: * Catering to customers' needs, and going the extra mile to build solid relationships.* Ensuring Heritage Hardware is at the forefront of the industry by delivering new and innovative solutions.* Redesigning products to suit customer requirements, eg: Ezi Venice profile handle.Notable projects:* I was involved with the Sugartree apartment development in Auckland's CBD. Following consultation with architects and kitchen manufacturers, we secured the contract to supply 150 high-end stainless steel sinks. See the finished result at: www.sugartree.co.nz* I also oversaw a redesign of the Ezi Venice profile handle, after feedback from joiners and kitchen installers revealed the product was difficult to work with. We redesigned and maunfactured them to make for an easier fitting process. These projects have enhanced our understanding of customer needs in order to provide better solutions in an ever-challenging market.