Michael Segawa Email & Phone Number

Nairobi County, Kenya

Murang'A County, Kenya

1) Hotel management systems i.e Sky Horizon and its modules which include: Point of sale, Reservations, Food and Beverages, and Materials Control.2) Panasonic KX-TDA 100D telephone system programming and maintenance which include; - setting up new extensions for users - setting up call groups for each department - setting up a voice attendant - properly routing calls to the proper user/department - Configuring account codes and other security features in the system3) Conducted remote support using Any Desk, TeamViewer and windows inbuilt remote desktop connection to assist staff with computer issues.4) Installed, configured and managed network devices i.e. cisco switch, unifi access points and network printers i.e HP printers.5) Managed and maintained ICT department asset inventory and tagging of equipment. This involved: - Documenting software versions, - hardware purchase and disposal dates - Serial numbers and asset tagging and grouping.6) Servicing and maintenance of office workstations, involving hardware and software servicing, this involved cleaning, software and hardware upgrades7) Participated in ICT department procurement process for department hardware and software. This involved: - Gathering information and documenting the specifications from the user department. - Obtaining quotations from at least three different vendors and comparing the quotes to know which is best.8) Conducted user training for staff on corporate applications, systems and hardware. This involved: - Information security awareness. - proper usage of the equipment and to prevent damage or injury of the user

Nairobi County, Kenya

At the ministry as an IT support, I was able to- Provide timely and professional, client-level technical support- Collaborate as a team member on technology initiatives and projects- Maintain and manage Kyocera Printers making sure it is properly configured- Respond to Web Help Desk service requests and maintain accurate task log.- Maintain, support, and repair technical equipment, including desktops, laptops, printers, SMART Boards, projectors- Install and deploy new equipment, and perform hardware/software upgrades and installations.- Maintain an accurate inventory database.- Managing positive relationships with our technical support providers and vendors. - Research equipment, software or other solutions and recommend improvements.

Bachelor Of Science - Bs, Computer Science

High School Certificate, High School/Secondary Diplomas And Certificates, B-