Segene L. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

‣ Investigate issues that contains safety and claims disputes from user, verify fact, determine resolution based on terms and conditions‣ Maintain high level of confidentiality while performing investigation‣ Assist with escalated cases and initiate user's dispute request‣ Documents investigations comprehensively through written report‣ Educate user on how to maintain security and safety

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

‣ Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer via email and live chat‣ Update case details appropriately. i.e : logistics , payment etc‣ To meet KPIs given and communicate with external partners‣ To ensure accuracy in information when communicating to platforms' users‣ Communicate effectively with team members and users on the platform

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

‣ Drive and achieve individual and team objectives and be accountable for sales results‣ Provide the best Client experience‣ Advise Clients across the Brand and all product categories‣ Engage with Clients to develop long-term relationships, leveraging different client telling tools, in order to foster Brand loyalty‣ Perform as a team-player, participate in all activities

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

‣ Managed social media accounts‣ Perform, develop and execute assigned marketing campaign‣ Created social media content for daily postings‣ Increased offline and online campaign/activities by 30%‣ Establish good relationship with event organisers and tenants‣ Prepare weekly in-house/ tenants promotion through Electronic Direct Email‣ (EDM) to internal staff, tenants and subscribers‣ Responsible for administrative works, document systematisation and upkeep

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia