Joshua S. Email & Phone Number

Toronto, On, Ca

Helping Shopify merchants thrive with ShopCierge, the ultimate AI Concierge that drives sales and streamlines support 24/7—powered by GPT-4o.

Distributed, Us

Making customer experiences more engaging & accessible across commerce, service, and productivity. Fluid's Motion AI transforms natural motion & gestures into digital actions—no wearables required.

Redmond, Washington, Us

Global Language Experiences team, in the Experiences + Devices org.I 'founded', and helped lead the team (~4 PMs, 2 dev teams) building out Intelligent Translation experiences in Microsoft 365 over the past few years. We partnered with teams across M365 & Azure to deliver seamless, delightful, personalized user experiences, to help *break language barriers*, make collaboration more inclusive by default, and help users be more successful working in their preferred language(s).At the same time, we managed infrastructure scaling, delivery to special compliance clouds (e.g. M365 for Government), COGS mitigation, quality improvements, roadmap (priority) coordination with Azure AI, and provided consultation for other teams & customers in integrating AI capabilities into user experiences.We shipped several "hero" features, now used by 10s of millions of M365 users every day worldwide, across 70+ languages, and multiple platforms (Win, Mac, Web, iOS, Android):• Translator in Teams (chat & channel message translation)• Translator in Outlook (email & selection translation)• Translator in Word, Excel, and PowerPoint (doc & selection translation)• Live Captions & Subtitles in PowerPoint (real-time automatic captions for audiences, either in the spoken or other preferred language)• Language-Aware Proofing in Teams (multi-language spellchecking)Previously, upon first joining Microsoft, I drove infrastructure & UX improvements to the Microsoft-wide localization service (~Technical PM role), to optimize cost and operational metrics, while also streamlining the onboarding of new products.

Co-founder and CEO of Clustr, a mobile-first platform designed to help users discover & interact with local events in their city; the UX & scenarios especially emphasized real-time, personalized discovery and playful interaction. (Clustr was a small startup company, incubated as part of the NEXT Canada program, and is no longer in operation.)

Seattle, Wa, Us

Part of a devops team for Inventory services, within Amazon Fulfillment Technologies (AFT). Developed, validated, and deployed improvements to distributed, high-tier microservices to improve data quality/synchronization for inventory management.

Hamilton, Ontario, Ca

Contributed to novel research in the fields of data mining and knowledge discovery, with emphasis on the development of tools to improve data quality, via contextual rule discovery and repair models.In addition to the design, implementation, optimization, and verification of these data management algorithms (packaged as a library), the project also entailed development of a web application enabling real users to analyze specific datasets, see discovered rules, and choose among a set of data cleaning suggestions (data corrections) facilitated by assistant-oriented UX and interactive visualizations representing possible corrections to the dataset.Used C/C++ (including Boost C++ Libraries), Perl and DBSCAN to develop the data management libraries; used HTML/CSS/JavaScript (notably, d3.js and jQuery), Python (MVC framework via web2py), SQL to develop the web application.

Hamilton, Ontario, Ca

Led lab & tutorial instruction, assisted, and graded assignments and tests of students in the development and analysis of simple algorithms, principles of design, implementation and testing of software using modern object-oriented programming languages.

Hamilton, Ontario, Ca

Kitchener, Ontario, Ca

Fulfilled various software development and maintenance responsibilities within a large automation (MES - manufacturing execution system) project for a client in the consumer products industry

Chatham, Ontario, Ca

Maintained tax accounts (name/address changes, mortgage information, pre-authorized payment plans)Prepared and input incoming Canadian and US payments; assisted ratepayers in person and via telephoneProcessed and managed applications for legislated property tax rebate programsSystemized and compiled tax rate databases; assisted in research and collections of revenue