Sarah Grant Email & Phone Number

New York, Ny, Us

Houston, Texas, Us

Originating go-to-market strategy to enable the C-Suite to secure funding and partnerships. Establishing processes that will scale as the company grows. Managing the company’s brand. Consulting part-time.• Leveraged a mission and vision exercise to establish core values of the company to rebuild company’s value proposition, pitch, and how it is represented online. • Developed pitch and narrative for the company to ensure consistent and impactful go-to-market strategy. Crafting the company’s brand to build reputation and thought leadership.

Austin, Texas, Us

Drove unifying go-to-market strategies for multiple product suites to debut major product changes, resulting significant adoption and revenue growth. • Drove go-to-market for the business’s multi-billion-dollar SMB product suite, including the major transformation of pricing from pay per click to pay per outcome, resulting in an increase in revenue per job.• Expedited 2020 launch of customer rewards program, driving 217% YoY increase in annual deals and an additional $238M in revenue and in 2019, drove more than 30 improvements to improve job seeker experience while reducing support costs by 8%.• Drove 20pp improvement in US market and 5pp in UK market to goal for Indeed Flex referrals in Q3 2021.• Mentored and developed a team strategists and former management consultants at different levels to support positive career growth and professional progression of the organization at large.• Established company-wide KPIs to ensure successful GTM, and leveraged this to drive enablement of 5,000+ sales force. Created cross-functional alignment across C-level management and stakeholders by originating comprehensive GTM strategies.

Austin, Texas, Us

Championed Client Success on a worldwide basis, developing new business operations teams. Leadership authority on product innovation, customer advocacy, troubleshooting, and custom solutions. • Identified unmet business needs and created teams to solve for this, such as Voice of Customer, technical escalations, and internal communications. My team’s work amplified client growth, resolved product issues, and saved millions in cost overruns. • Created a data-driven approach to evaluate competing priorities, representing various stakeholders in product planning cycles, building one-to-one relationships, de-escalating problems, and optimizing product sales outcomes.• Managed cross-functional team of 85 skilled technical specialists and leaders and represented the “voice of the client” in back-and-forth dialogues with product and engineering staff members to assess paint points and improve NPS results.• Developed employees to succeed in broader roles and functions and built teams in small to large increments from 2 members in one location to 85 across 3 continents to support the global CS organization and effectively represent clients from all of Indeed’s markets.

Austin, Texas, Us

Hired initially as Manager of Client Support, but quickly earned promotion to Regional Director of Client Support in December of 2012. Partnered with Sales and Account Management leadership to enhance collaboration and problem-solving among team members, empower retention efforts, and achieve account performance and client satisfaction benchmarks. • Directed team of 2 managers and 16 client support specialists in service to thousands of mid-sized businesses, generating more than $2M in revenue per month and coached employees and supported growth from 4 members to 20.• Identified the need to better address retention, and created a department-wide program to analyze client retention, measuring and mitigating key reasons for customer churn

New York, Ny, Us

Applied data analysis principles to diagnose and resolve shortcomings in delivery due to technical problems. Engaged technical, sales, and operations personnel to develop a new internal user interface, along with other technical tools to better manage partnerships and expand the mobile/email traffic of the business. Attended industry events for new business outreach.►Managed relationships and provided deep data analysis in efforts to grow third party advertiser business—including clients such as Superpages and Citysearch—producing revenue growth of 70 percent over the course of five months, while managing more than $1 million in advertiser spend per month. ►Negotiated new business deals with top-tier partners Ask.com and Real Networks, along with 30 other major partners; in turn, responsible for 75 percent of all new business, growing traffic volume from 500 million queries per day to 1.5 billion per day.►Expanding existing relationships with MySpace and Facebook, as well as over 50 other publishers, securing millions in monthly revenue; notably, raising revenue tallies among top partners by greater than 500 percent.

Responsible for content sharing, conducting guerrilla marketing via outreach to hundreds of blogs and social media sites, launching site surveys and online clubs, and negotiating deals with various distribution and event partners. Contributed to securing Series A venture capitalist funding and managed the site’s SEM campaign and ad operations, which involved directing optimization, monitoring delivery, pulling, and interpreting reports, setting impression goals, and generating RFPs and IOs.►Sole manager of $1.6 million in ad spend; secured $500K in advertiser renewals and new advertisers from Sony, Citi, Tiffany & Co., and Ralph Lauren.

Developed, implemented public relations and marketing strategies for print, television, and radio, consulted on key elements of gala event planning, and produced a public radio broadcast series. Served a diverse client base, including but not limited to, Cunard, wowOwow.com, El Museo del Barrio, the Museum at FIT, Partnership with Children, Hermès, Creative Capital Foundation.

New York, Ny, Us

Bachelor'S Degree, English

Certificate, Executive Presence And Influence

Mfa, Creative Writing

Education record