Management and deployment of IT technology, including infrastructure, policy making, governance, and compliance.IT Security ManagementIS GovernanceCloud Systems and ApplicationsTechnology and Trend MonitoringDesign, implementation, and management of Network InfrastructureTelecommunication managementSoftware and Hardware supportPartnership with third-party application vendors in testing and roll out.Monitor bandwidth, Latency, Packet Loss, and Jitter. Provide solutions to resolve network problems involving TCP/IP, Ethernet, cabling, switches, routers, firewalls, DNS, DHCP, VPN's, remote access, authentication, and other network-related.• Troubleshoot and resolve technical issues related to Routing, PBX, VOIP, gateway, SIP phone, Trunking.• Responsible for Active Directory, GPO, Domain users, Administrating users and groups, and given appropriate permissions and privilege to access our LAN and Domain environment including shared files.

Network Administration/Server Support:Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projectsPlans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systemsAssists in coordinating special projects including network related wiring plans, LAN/WAN Hardware/software purchases, and system installation, backup, maintenance and problem solving;E-mail/Internet/ Systems Support: Establishes and maintains user e-mail accounts; provides e-mail training and software support; provides e-mail documentation and updates user manual as needed; manages anti-spam and anti-virus servers; researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations; provides solutions to customer identified problems.Telecommunications Support:Plans, recommends and assists in the design of telecommunications systems; researches and recommends telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling installs telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technologyResponsible for implementation of the end-to-end network service delivery platformSupervise the project management for network build out and ensure readiness for service delivery. Manage the day-to-day IT operations and ensure IT services achieve the SLA requirements promisedManage all network planning, engineering/re-engineering and network operations for Verod and its subsidiaries & Business UnitsManage and maintain the Internal Network as well as the Core application Backend in order to achieve KPIsEnsure capacity planning, service development and expansion to meet business requirementsResponsible for all Hardware support, maintenance and repairsServer Uptime, Internet Bandwidth management and distribution

Network Administration/Server Support:Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projectsPlans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systemsAssists in coordinating special projects including network related wiring plans etc

Programming and software development• Internet and intranet networking management• Systems repair and maintenance.• Up to date backup• Enterprise resource planning maintenance and troubleshooting• Generating electronic pay-slip for staffs• Deployments/rollouts of computer Operating Systems [OS] and software applications ensuring that Clients’ Systems are all installed with up-to-date and approved OS and Applications used within the company.• Maintaining on a physical support (CD, Hard disk…) a “standard installation kit” or “disk images” for a “basic” new user with set of the latest versions of all supported software) so that a new computer can be rapidly installed when needed.• Maintaining ICT hardware inventory i.e. database storing information about every ICT hardware asset being assigned to an end-user.• Carrying out installation, relocation, configuration and setup of ICT Resources for and/or with their users (systems, printers, etc.)• Carrying out periodic preventive maintenance on ICT Resources• Ensuring that all Network equipment and Infrastructure are available, functional, neat and secure at all times.• Documenting the LAN/WAN (Including the Home Internet network where applicable) and maintain the documentation up-to-date.• Administering, Monitoring, supporting, testing and troubleshooting hardware and software problems pertaining to LAN/WAN at all upcountry locations.• Generating, analyzing, and distributing network performance statistics, network hazardous condition reports (including proposed solutions for performance improvement).• Supporting/leading all Network installation (new or extension of the existing network) as required by the company. Supervise and liaise with external contractors handling ICT installation or maintenance work.• Liaising with Service Providers (Internet, Telephone. Etc.) To ensure optimal Services.

Analyzing system logs and identifying potential issues with computer systems. Introducing and integrating new technologies into existing data center environments. Performing routine audits of systems and software. Performing backups. Applying operating system updates, patches, and configuration changes. Installing and configuring new hardware and software. Adding, removing, or updating user account information, resetting passwords, etc. Answering technical queries and dealing with often frustrated users. Responsibility for security. Responsibility for documenting the configuration of the system. Troubleshooting any reported problems. System performance tuning. Ensuring that the network infrastructure is up and running.