Segun Adedeji Email & Phone Number

United Kingdom

• Developed a customer segmentation model for a loyalty program, utilizing SQL, contributing to a 25% increase in customer retention.• Incorporated Microsoft Excel to support business teams, optimizing report values from customer and behavioral data, leading to a 10% growth in customer loyalty.• Constructed data models and maps using Tableau and SQL, generating meaningful insights, and designing dashboards, resulting in a 20% increase in sales.• Leveraged business intelligence (Power BI) to create 20+ dashboards and 35+ management reports, addressing business problems and streamlining processes, contributing to a 20% overall business increase.• Collaborated in a cross-functional team to build 150+ SQL reports, auditing $500K of pay and benefits for 1K+ employees and discovering key performance indicators (KPIs).• Partnered with Data Engineer to develop partner models for products and customer data.

Chevron Drive, Lekki

• Explored data using Microsoft Excel to uncover insights and opportunities, which brought about a 10% increase in business performance.• Implemented a monthly expiration report using Microsoft Excel and Power BI to streamline inventory management, decreasing product loss by 50%.• Guided operational management and oversight to a team of 100+ employees, leading to a 20% increase in productivity.• Crafted dashboards in Tableau and Excel, providing critical insights for business decisions and increasing operational effectiveness by 20%.• Supervised product storage and rotation activities, resulting in a 10% reduction in spoilage and damage.• Established data-driven approaches to business issues, leading to a 15% increase in operational efficiency and a 10% decrease in delivery times.

Chevron Drive, Lekki

• Planned a real-time sales process, reducing the sales cycle time by 10%.• Analyzed 1K+ customer feedback, developed potential solutions, and maintained high-quality service, improving user experience rating by 85%.• Engaged with 100+ customers daily, resolving inquiries, and problems, increasing sales by 20% through customer satisfaction and relationship building.• Resolved 90% of issues and maintained strong client relationships, ensuring customer success.• Expedited customer service excellence, resulting in 100% customer satisfaction in a fast-growing environment.

Otunla Ibeju-Lekki

Wuro-Sembe

Lagos

Assist in the preparation of regularly scheduled reports.Answer and direct phone calls.Develop and maintain a filing system.Plan meetings and take detailed minutes.Organize and schedule appointments.Write and distribute email, correspondence memos, letters, faxes and forms.

Lagos

Create and led team to deliver projectsEnsure stakeholders satisfaction.Evaluate Project Performance.Manage project fundsPlan and develop the project ideationMonitor project progress and Set deadlines. Solve issues that arise.