Segun Bashorun,Ccem Email & Phone Number

Nigeria

Lagos, Nigeria

Effective use of key dashboards and call activity reporting to ensure excellent performance. Follow all steps of TOPS to manage their team and their shift daily to ensure 30% of their shift is spent managing their team. Support, motivate, evaluate, develop, and coach their agents to continually meet and exceed their individual/team targets.Completes.

Lead business development, guide product/service development, oversee operations, build and mentor teams, manage finances, and drive marketing efforts. Identify and establish partnerships, collaborations, and strategic alliances to enhance the company's market presence. Drive business growth by exploring new markets, customer segments, and revenue.

Nigeria

Managed Customer Experience agents across Africa. Working with teams inNigeria, Ghana, Kenya and Tanzania. Improved the troubleshooting process with developers, reproducing key userexperience issues and subsequently testing fixes prior to release.Evaluated, tested and resolved problems with users on Boomplay app.Lead product testing with the support teams..

Lagos, Nigeria

Resolved complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.Improved client relationships by responding to inquiries, identifying and assessing clients' needs.

Lagos

Managed decisions and recommendations about extending lines of credit.Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.Consulted with other departmental managers to discuss ideas to improve customer service and executed implementation to promote operational processesImproved.

Lagos

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Collected customer feedback and made process changes to exceed customer satisfaction goals.Liaised with customers, management and sales team to better understand.

Lagos

Handled communications and correspondence in a courteous and professional manner which improved client-staff relationship and promoted customer retention.Demonstrated respect, friendliness and willingness to help wherever needed.Used critical thinking to break down problems, evaluate solutions and make decisions.Identified and executed opportunities to.

Lagos

Handled communications and correspondence in a courteous and professional manner which improved client-staff relationship and promoted customer retention. Demonstrated respect, friendliness and willingness to help wherever needed.Used critical thinking to break down problems, evaluate solutions and make decisions. Identified and executed opportunities to.

Yaba1 HQ

Answered customer telephone calls promptly to avoid on-hold wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs or wants.Handling and resolving customer complaints regarding product sales to.

Sabo Yaba Lagos

Data entry and revision data of client information to ensure accurate client records and payments for over 50 clients. Provided operational support to promote company by demonstrating a thorough knowledge of company’s products and services, and promoted marketing and sales by assisting clients in service decision making.

Anambra State Nigeria

Teaching the students practical aspects of home management.

Master'S In Managerial Psychology, Psychology

Data Analytics Course For Beginners, Data Analytics, A

Activities and Societies: Data cleaning with MS Excel Data validation and visualization with MS Excel Data analytics with MS Excel power.

Bachelor'S Degree, Child Development And Family Studies