 Support an Agile Team of Product Owners, Business Analyst, Full stack Developer, Database Administrator, UI/UX Designer, Faculty Quality Analyst, Solution Architect, Security Engineer, and Software Developers. Coach the Team to estimate user stories in story points as a way to balance load and capacity. Facilitate the sprint planning meeting, daily scrum, sprint review, and sprint retrospectives so as to drive the iterative and incremental delivery of value. Assisted the team in the Definition of Ready (DoR) as a way to keep the backlog healthy/ordered. Collaborated with the Scrum Team to define done (DoD) as a way to promote quality and team alignment. Drove targeted and outcome-based coaching within the interdisciplinary team as a way of ensuring Business Agility. Identify and solve impediments in real-time time by syncing continuously with the agile team. Coach the team on the use of Jira ALM to document their work, and promote work transparency and visibility. Resolve conflicts within and across the team in a professional manner and without bias. Ensure epics are well interpreted into features and INVEST-compliant user stories to prompt understanding and execution. Implemented and drove acceleration techniques such as Swarming and WIP limit.  Coach the team pair programming and swarming as a way to reduce technical debts and build quality. Co-Facilitate scaled events such as scrum of scrums, big room planning/PI planning, and community of practice (CoP). Assist the PO to prioritize based on stakeholders’ expectations, hard deadlines, story sizes, and value definition. Monitor, manage and resolve dependencies through Atlassian Jira links, communication, and collaboration with other teams. Track and analyze various software development KPIs and metrics such as lead and cycle time, velocity chart, CFD, burn up, and burn down charts to forecast decision-making, and plan for the team and project advantages.

● Played a pivotal role in the successful implementation of the Claims Processing System project, streamlining the claims management process and enhancing efficiency and customer satisfaction.● Coached the team in transitioning from waterfall to agile methodologies, facilitating sprint planning, daily scrum, sprint review, and retrospective ceremonies.● Drove iterative and incremental value delivery by fostering collaboration among cross-functional teams.• Coached the diverse Agile team in estimating user stories, resolving impediments, and ensuring quality and alignment through the Definition of Ready (DoR) and Definition of Done (DoD).• Utilized metrics and KPIs such as lead and cycle time, velocity chart, and burn up/down charts to drive continuous delivery and make informed decisions.• Implemented techniques like swarming and pair programming to reduce technical debt and improve overall work quality.

Facilitated process improvement initiatives, implementing Lean principles and Agile methodologies to optimize inventory management and supply chain processes.Achieved a significant reduction in stock wastage and improved inventory accuracy, leading to enhanced operational efficiency and customer satisfaction.Guide and support a cross-disciplined squad employing agile values, principles and practices to deliver value to the business.Ensure stakeholder engagement, communications, and expectations are appropriately managed and aligned

• Oversaw mass advertising campaigns and optimized marketing initiatives, driving the acquisition of new revenue streams.• Aligned cross-functional teams and fostered collaboration with Campaign Managers and Creative teams across 9+ European locales.• Managed project timelines, costs, meetings, resources, scope, and approvals while mitigating risks and issues to ensure smooth operations.

● Supported the successful implementation of a new warehouse layout and technology solutions, resulting in improved order processing time and inventory accuracy.● Supported the squad in meeting commitments and sprint goals, driving improvement activities and balancing priorities.● Improved order fulfillment speed, reduced inventory holding costs, and enhanced overall productivity.

I drove the implementation and configuration of an enterprise-grade CRM (Zoho), which improved sales, customer relationships, and efficiency by 70%. As part of a diverse team, I created project documents, facilitated meetings, and acted as a point of contact for information gathering and dissemination. Additionally, I conducted market surveillance, analyzed competitor brands, and conducted research to gain product knowledge, making valuable recommendations.● Collaborated with research and development, marketing, and finance to gather requirements, elicit business needs, and translate them into functional specifications for the development of new products and solutions.● Analyzed and mapped business processes to streamline workflows, identify areas of improvement and enhance efficiency.