- Oversee a group of five IT professionals, guaranteeing superior service delivery and uninterrupted system operation.- The responsibility entails supervising the daily functions of the IT department, encompassing network administration, server upkeep, and vigilance in security measures.- Developed and enforced IT policies and procedures, ensuring compliance with industry standards and reducing security incidents by 30%.- Managed relationships with vendors, negotiating contracts that reduced costs by 15% annually.- Coordinated with department heads to align IT initiatives with business goals, enhancing overall productivity.- Provided mentorship and training to junior IT staff, improving their technical skills and performance.- Managed the IT budget, optimizing resources and reducing unnecessary expenditures.

- Provided level 2 technical support for Windows and Linux systems, resolving 98% of issues on the first call.- Assisted in the deployment and configuration of servers, networks, and firewalls.- Managed Active Directory accounts, including user creation, password resets, and permissions management.- Monitored system performance and conducted regular maintenance to ensure optimal functionality.- Collaborated with the IT team to implement security updates and patches, reducing vulnerabilities by 15%.- Documented procedures and created knowledge base articles to streamline support processes.

- Provide technical support to over 300 users, resolving 90% of issues on the first contact.- Manage the IT helpdesk, prioritizing and resolving tickets efficiently to minimize downtime.- Troubleshoot and resolve hardware, software, and network issues, ensuring minimal disruption to business operations.- Assist in the deployment of new software and hardware, including setup and configuration.- Perform routine system maintenance and updates, ensuring all systems are up-to-date and secure.- Manage user accounts in Active Directory, including creating, modifying, and deactivating accounts as needed.- Provide remote support for users in different locations, ensuring quick resolution of IT issues.

- Developed and maintained responsive websites for clients across various industries, ensuring cross-browser compatibility and mobile responsiveness.- Collaborated with designers and content creators to implement visually appealing and user-friendly interfaces, resulting in a 30% increase in client satisfaction.- Optimized websites for search engines, improving organic traffic by 25% through on-page SEO techniques.- Implement custom functionalities using JavaScript, PHP, and MySQL, enhancing user experience and site performance.- Led a team of junior developers in projects, providing mentorship and code reviews to ensure high-quality deliverables.- Managed version control using Git, coordinating with team members to ensure smooth project progression.- Conducted performance testing and optimization, reducing page load times by 20% on average.