IT Systems Administration and Support• Administered and supported various computer services for regular clientele. Services performed includeinstallation and maintenance of networks, enterprise applications, Microsoft Exchange, IMAP, POP, WindowsServer and workstations, mobile devices, remote access, wireless routing, firewalls, network security and videosurveillance.• Installed, trained, and supported a high tech, 24-hour staffed, gate controlled access gatehouse for aresidential HOA. Built a customized website that allowed residents to login and manage their own frequent andspecial event guest lists, and the ability to view any of the 6 high definition surveillance cameras from home.• Developed and maintained website, and managed domain registration and hosting services.

On-Site Mobile Phone Repair, Security Installation, and TV Wall Mounting

Screen repair service that comes to you.

Troubleshoot, diagnose, document, and resolve technical issues surrounding Windows Server 2000 / 2003 /2008, Windows XP / Vista / 7, Microsoft Office, Microsoft Exchange, VPN connections, SQL Database, router,firewall, hardware, peripherals, and printer configurations. Set up workstations and mobile devices, ensuringnetwork connectivity, and installation and testing of hardware and software.• Provide remote network support to international clients over VPN.• Implemented disaster recovery process using drive cloning and NT Backup software.• Increased web site traffic with Google AdWords.• Maximized IT efficiency through Physical-to-Virtual (P2V) migration of entire datacenter to VMware ESX / ESXihost machines connected to a Storage Area Network (SAN).• Increased application availability using VMware vMotion• Increased IT efficiency using VMware vCenter Server in a multi-host environment.

Planned, coordinated, and followed through efforts to migrate 70+ financial institutions to OFX3.• Met with project stakeholders weekly to review migration progress and modify project plan outline as necessary.• Worked closely with Intuit, Microsoft, financial institutions, and Digital Insight to ensure timely completion ofproject tasks.• Served as a single point of contact to financial institutions requiring post migration support.

Maintained and supported key e-commerce systems including web banking, bill pay, Quicken and Money (OFX),content management (CMS), WebTrends, and trouble ticket system.• Earned a reputation for quickly responding to trouble tickets and prioritizing user requests. Successfully resolvedissues without requiring escalation to a higher tier.• Assisted with planning and implementation of new e-commerce services, and coordinated staff training.• Increased productivity by developing and maintaining a content management site and FAQ database on theintranet.• Performed troubleshooting and repairs of e-commerce systems and related equipment.• Provided web-banking support to financial institution call centers, branches, internet services, and accountholders.• Maintained a 99.9% uptime of e-commerce services through regular server maintenance and websitemonitoring tools.• Analyzed web activity using WebTrends and Google Analytics and prepared monthly presentations for executiveteam meetings.