Samuel Oluwasegun Adeyemi Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change managementManage teams to secure fitness of resources and resolve all problems.Provide technical support to all applications and resolve issues.Secure clear possession of problem identification, its analysis, impact analysis and solutionsEvaluate all problem and impact analysis and recommend solutions and workarounds,Prepare management report to review same for precision and totality of contents.Assist representatives from counterparts of application and resource planning and comprehend all business requirement and prepare documents.Maintain all multiple interfaces for customer applications.Supervise everyday requests for matters related to growth, resources and vendors and resolve issues related to production and developmentAdminister all upcoming plug-ins, new service packs and versions and ensure effective implementation to provide better services.Possessing specialist knowledge of operating systems, devices, applications and softwareAnalyze all requirements, prepare use cases and supervise project plans.Coordinate with vendors and other business users and provide technical assistance for all applications.Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.Actively champion Diversity and Inclusion through actions and behaviour.Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholdersProviding technical support to teams within the organisation, and to external clients when requiredAssisting with systems integrationsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateMaintaining and updating technical documents and proceduresIdentifying and resolving technical issues

Lagos, Nigeria

Be updated on the latest testing techniques, strategies, testing tools/ test frameworks and so onBe aware of the current and upcoming projects in the organizationReview and analyze the project requirementsPlan and organize the knowledge transfer to the Software Test Analyst and selfPlan, organize and lead the testing kick-off meetingDesign the required test strategy in line with the scope and organization standardsCreate the software test plan, get it reviewed and approved/ signed-off by the relevant stakeholdersEvaluate and identify the required test automation and test management toolsReview the test cases and test data generated by the Software Test Analyst and get them to address the review commentsTrack the new/ updated requirements in the project and modify testing artifacts accordinglyDetermine, procure, control, maintain and optimize the test environment (hardware, software and network)Assign tasks to the Software Test Analyst based on the software test planCheck the status of each assigned task daily and resolve any issues faced by the team members with their tasksTrack the assigned tasks with respect to the software test plan and the project scheduleReview the test automation created by the Software Test Analyst and get them to address the review commentsReview defect reports and assign valid defects to the relevant developer/ development managerAssign returned defect reports and assist the concerned Software Test Analyst, as requiredEnsure the resolved defects are re-testedConsolidate and report test results to the concerned stakeholdersUpdate the software test plan, as requiredEscalate and obtain resolution of the issues related to the test environment and teamPlan, organize and lead team meetings and ensure action is taken based on the team discussionsReport the status to the stakeholders (e.g. the client, project manager/ test manager and the management)Improve the test process based on the suggestions by others and own judgment

Victoria Island, Lagos, Nigeria

Meeting with system users to understand the scope of projects; Working with software developers and project support teams; Stress testing; Performance testing; Functional testing; Writing and executing test scripts; Running Manual and Automated tests; testing in different environments including web and mobile; Writing bug reports; Resource planning; Reviewing documentation; Working towards departmental and project deadlines; Quality assurance; Providing objective feedback to software development project teams; Problem solving; Designing tests to mitigate risk; Presenting findings to software development and business user teams; Working on multiple projects at one time; Document analysis; liaising with project teams; Communicating findings to technical and non-technical colleagues.

Victoria Island, Lagos

• Manage Service Desk Activities• Review Service Desk Activities• Manage IT Internal communication• Manage All Monitoring Tools/Channels• User Access Management• Engage In Change Management• Weekly Reports • Weekly Meeting• Monthly SLA Breach Report• Monthly MPR Ratings .e.t.c

Vitoria Island, Lagos

Data entering and clients registration processing

Master Of Business Administration - Mba, International Business Management

Bachelor Of Science, Business Administration

National Diploma, Business Studies

Computer Cert, Business Information Technology