It Manager
Current‣ Managed a team of Senior and Staff IT Specialists responsible for supporting the company’s SaaS platforms and internal IT systems.‣ Collaborated with cross-functional teams to define project requirements, scope, and timelines, and ensured successful delivery within budget and schedule.‣ Oversee all aspects of IT operations, including infrastructure, applications, security, and helpdesk support.‣ Ensure systems adhere to industry best practices and are in compliance with any required regulations.‣ Negotiate contracts with vendors and manage vendor relationships. to achieve cost-savings, and increased efficiency.‣ Plan budget forecasts and manage the IT budget to ensure teams and projects are properly resourced.‣ Coach and mentor team members, conduct performance evaluations, and foster a culture of continuous improvement.‣ Develop and maintain strong relationships with key stakeholders, including executives, team members, and external partners.‣ Serve as a Product Owner for the IT Support team and SaaS Administration team, working closely with stakeholders to define project requirements and ensure successful delivery.‣ Manage project communications, including status reports, project plans, and stakeholder updates.‣ Coordinate company-wide phishing campaigns and provide security training to end-users.‣ Developed and implemented project management processes and methodologies to improve project success rates.‣ Oversee the development and implementation of software solutions to meet business needs.‣ Develop and implement IT strategies to improve operational efficiency and reduce costs.‣ SOX control owner for Google Workspace, generating PAU reports to ensure compliance.
