Sehar Babar Email & Phone Number

New York, NY, US

• Managed a team of Senior and Staff IT Specialists responsible for supporting the company’s SaaS platforms and internal IT systems.
• Collaborated with cross-functional teams to define project requirements, scope, and timelines, and ensured successful delivery within budget and schedule.
• Oversee all aspects of IT operations, including infrastructure, applications, security, and helpdesk support.
• Ensure systems adhere to industry best practices and are in compliance with any required regulations.
• Negotiate contracts with vendors and manage vendor relationships. to achieve cost-savings, and increased efficiency.
• Plan budget forecasts and manage the IT budget to ensure teams and projects are properly resourced.

New York, NY, US

• Managed a team of 3 Senior IT Specialists responsible for supporting over 2,500 employees across 16 locations globally, and a global remote workforce.
• Successfully led the implementation of the SaaS Administration team, resulting in improved scalability, cost-savings, and increased efficiency.
• Develop and maintain strong relationships with stakeholders, including executives, senior management, and vendors.
• Collaborated with cross-functional teams to improve IT processes and systems, resulting in increased efficiency and productivity.
• Acted as a point of escalation for all IT Support-related issues and ensured timely solutions.
• Developed and implemented training programs to improve the team’s technical skills and customer service delivery.

New York, NY, US

• Managed IT inventory and performed asset management tasks.
• Led and supervised a team of Helpdesk technicians responsible for provisioning technical support to internal users.
• Responsible for maintaining and delivering team metrics.
• Managed a team of junior contract employees and interns.
• Conducted regular performance analyses and implemented improvements to enhance the user experience.

New York, NY, US

• Provided technical support for over 2,000 employees globally.
• Maintained documentation of IT processes, procedures, and troubleshooting steps.
• Successfully managed and resolved a high volume of IT support tickets, ensuring timely and effective solutions.

New York, NY, US

• Diagnosed and resolved hardware and software issues, and provided technical assistance to end-users.
• Maintained accurate record of all IT-related issues and ensured timely resolution.
• Served as daily Helpdesk representative.

Indianapolis, IN, US

• Set up and deployed mobile devices for use by staff and students.
• Created and executed computer images.
• Maintained and tested a wide variety of equipment including, but not limited to printers, Promethean/SMART Boards, projectors, and switches.
• Created and organized accounts in Active Directory.
• Contributed to project planning and strategy for mobile device rollout.

Indianapolis, IN, US

• Set up and deployed mobile devices for use by staff and students.
• Created and executed computer images.
• Maintained and tested a wide variety of equipment including, but not limited to printers, smartboards, projectors, and switches.
• Created and organized accounts in Active Directory.
• Contributed to project planning and strategy for mobile device rollout.

• Demonstrated outstanding client service in the Housewares and “Young World” Department.
• Managed a high volume of clientele while maintaining a professional and upbeat composure.
• Consistently fulfilled daily goals and exceeded monthly sales goals.
• Directed and handled transactions, opened and closed registers, including counting cash.

Indianapolis, IN, US

• Set up and deployed mobile devices for use by staff and students.
• Created and executed computer images.
• Maintained and tested a wide variety of equipment including, but not limited to printers, smartboards, projectors, and switches.
• Created and organized accounts in Active Directory.
• Contributed to project planning and strategy for mobile device rollout.