Sehar Malik Email & Phone Number

Pakistan

Pakistan

Arwen Tech is a global enterprise solution company providing customers with integrated end-to-end solutions and services to improve their business performance in real-time. Key Duties and Responsibilities as a SupervisorSupervise agent contacts to perform outstanding customer service.Manage the team on the floor to achieve the requirements of the campaign.Coach, motivate and lead the agentsManage given time, set priorities and delegate effectively to meet goals and… Show more Arwen Tech is a global enterprise solution company providing customers with integrated end-to-end solutions and services to improve their business performance in real-time. Key Duties and Responsibilities as a SupervisorSupervise agent contacts to perform outstanding customer service.Manage the team on the floor to achieve the requirements of the campaign.Coach, motivate and lead the agentsManage given time, set priorities and delegate effectively to meet goals and objectives.Coordinate special promotions/events. Perform opening and closing procedures (i.e. closing deposits, shift management, etc.) in accordance with company procedures & policies.Ensure superior level of customer service is given at all times.Communicate effectively to the all corporate, and call centre staff.Present and reinforce a professional appearance.Utilize and maintain customer database for phone calls. Maintain a cohesive, cooperative work environment through team building and motivation.Resolve client issues, requests in an efficient and quick mannerMaintaining employee service levels, improving quality service, preparing reports scheduling, monitoring attendance levels maintenance, staff motivation etc. Show less

Company deals in all kinds of Hp Printers, Toner Cartridges, Computer paper and Pre-printed jobs, Computer Accessories and Networking.Key Duties and Responsibilities as a Sale Executive:To maintain daily sale and purchase record on daily basisTo co-ordinate the customers and vendors for handling all sales or purchase issues. As per our Age Analysis Report to co-ordinate the customer regarding the due payments. To co-ordinate the vendors for purchasing the goods… Show more Company deals in all kinds of Hp Printers, Toner Cartridges, Computer paper and Pre-printed jobs, Computer Accessories and Networking.Key Duties and Responsibilities as a Sale Executive:To maintain daily sale and purchase record on daily basisTo co-ordinate the customers and vendors for handling all sales or purchase issues. As per our Age Analysis Report to co-ordinate the customer regarding the due payments. To co-ordinate the vendors for purchasing the goods according to costumer requirement. To supervise the outdoor riders regarding the delivery of goods according to customer orders.To monitor, check the stock and maintain the weekly stock report.To maintain the files of all customers and vendors.Attend all phone calls for collecting the orders from customers. Show less

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

D.B.A (Diploma, Business & Administration

Sindh Board of Technical Education (S.B.T.E), Karachi) Matriculation (Sindh Board of Education, Karachi)

Bba; Bachelor Of Business & Administration

Matriculation, Biology/Biological Sciences, General