In my role at saasguru, I leveraged my CRM and Project Management expertise to drive operational efficiency and customer success. Key accomplishments include:• Streamlined Training Delivery: Managed the product calendar to ensure 100% utilization of company resources and enable Sales team for exponential growth. Orchestrated over 30 bootcamp schedules, seamlessly integrating Salesforce for enhanced CRM operations, improving training delivery and resource alignment.• Effective… Show more In my role at saasguru, I leveraged my CRM and Project Management expertise to drive operational efficiency and customer success. Key accomplishments include:• Streamlined Training Delivery: Managed the product calendar to ensure 100% utilization of company resources and enable Sales team for exponential growth. Orchestrated over 30 bootcamp schedules, seamlessly integrating Salesforce for enhanced CRM operations, improving training delivery and resource alignment.• Effective Program Management: Initiated and managed 30+ orientation programs, employing Google Calendar and Zoom, which resulted in optimized scheduling and communication, enhancing overall program efficiency.• High Customer Satisfaction: Maintained a Net Promoter Score (NPS) above 75%, and 100% CSat demonstrating exceptional customer loyalty and satisfaction through personalized support and ensuring 100% on-time access to class materials.These efforts underscore my commitment to delivering high-quality training experiences and driving customer success at saasguru. Show less

-Cold-calling 30+ potential clients, with a closing rate of 15% to 30% weekly-Increased sales KPIs by 40% for Q1, 60% for Q2 and 100% for Q3 and Q4.-10% closing rate per 200 cold emails sent-Prepared proposals, and contracts for corporate companies as well as leisure segment and daily pick-up report-Social media marketing and management for hotel promotions and sales-Improved customer relationship management through proactive actions and sales calls.-Conducting hotel… Show more -Cold-calling 30+ potential clients, with a closing rate of 15% to 30% weekly-Increased sales KPIs by 40% for Q1, 60% for Q2 and 100% for Q3 and Q4.-10% closing rate per 200 cold emails sent-Prepared proposals, and contracts for corporate companies as well as leisure segment and daily pick-up report-Social media marketing and management for hotel promotions and sales-Improved customer relationship management through proactive actions and sales calls.-Conducting hotel show rounds for walk-ins and prospective clients.-Preparing Events Calendar to forecast the booking pace for the future.-Designing gift vouchers for VIP guests and regular corporate bookers. Show less

-Trained in the front office including welcoming guests, check-in, check-out, upselling SPA and other facilities of the hotel, reservations, cashiering, night auditing, creating a special experience for guests through empowerment, and celebrating special occasions with the guest.-Trained in the food and beverage department and handled the desk as hostess, order taking, silver service, bartending, handling the pass at in-room dining, bar inventory, purchasing, and cost control. Assisted in… Show more -Trained in the front office including welcoming guests, check-in, check-out, upselling SPA and other facilities of the hotel, reservations, cashiering, night auditing, creating a special experience for guests through empowerment, and celebrating special occasions with the guest.-Trained in the food and beverage department and handled the desk as hostess, order taking, silver service, bartending, handling the pass at in-room dining, bar inventory, purchasing, and cost control. Assisted in organizing banquet events, corporate events, and weddings. Served as a butler to VIP guests.-Trained in ancillary departments such as kitchen, housekeeping, finance, purchase, human resource, horticulture, and sales and marketing. Show less