To receive, handle and convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughout the booking process. To sell in line with the selling strategies and adhere to diary management principles to maximize yield for the hotel.Manage and input all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards.To actively up-sell… Show more To receive, handle and convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughout the booking process. To sell in line with the selling strategies and adhere to diary management principles to maximize yield for the hotel.Manage and input all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards.To actively up-sell and cross sell the products, especially over all sister hotels and resort.To efficiently follow up all bookings against company standards to ensure that the conversion of business is optimized and the diary integrity is maintained. To effectively communicate with the client throughout the booking process, ensuring we have the full understanding of the guests’ requirements and identify areas for future business opportunities and to promote repeat business.Monitor and manage all sister hotels reservation department is running smooth operation and provide training to all reservation staff, OTA, FIT, GIT and CRS.Setup and control all Online Travel Agents rates and allotment.Provide customers with product and service information,manage and resolve customer complaints.Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations.. Show less

Monitor all sister hotels reservation department is running smooth operation.Provide training to all reservation staff, OTA, FIT, GIT and CRS.Setup all OTA rates and allotment control.Answer calls and respond to emails, handle customer inquiries both telephonically and by email.Research required information using available resources.Manage and resolve customer complaints.Provide customers with product and service information, enter new customer… Show more Monitor all sister hotels reservation department is running smooth operation.Provide training to all reservation staff, OTA, FIT, GIT and CRS.Setup all OTA rates and allotment control.Answer calls and respond to emails, handle customer inquiries both telephonically and by email.Research required information using available resources.Manage and resolve customer complaints.Provide customers with product and service information, enter new customer information into system.Update existing customer information.Process order, follow up customer calls where necessary.Competitor report between same rating hotels. Show less