• Responsible for Managing, Mentoring, Coaching, Hiring, Appraisals & Firing for TA operation team • Designed, implemented and executed a robust & innovative TA operation specific recruiting strategy to match the business requirement and give desired output• Working with business and leadership team to make the whole effort successful.• Conducted various brown-bag sessions on: Market Intelligence, Senior hiring, Effective candidate engagement techniques, Building repo with hiring manager, Effective interviewing techniques, Leadership abilities, Different sourcing techniques using Portals, Social media, Blogs, Seminars and events.• Advance a year ahead headcount planning• Strategic Campus Hiring - identifying and evaluating campuses across India to scout the best talent for Tivo• Anchored Pre-placement talk for campuses and educated them about brand• Managing all aspects of internship program including their performance, Conversions, On boarding, final exit formalities and intern engagement program• MIS and reporting of entire campus events• Ownership and resolution of Issues, Internal and External Queries• Process management, vendor management, team player, business communication, negotiation skills• Work closely with Business units/Staffing/Training and onboarding teams to ensure smooth onboarding and allocation of all the recruits.• Supported recruiters by understanding process of recruitment to be able to deliver objectives effectively.• Built strong relationships with recruiters and interviewers; ensuring larger business.

Hewitt Packard Consumer Strategic Center provides Technical Support to consumers owning Desktop, Portables, Printers and HP branded accessories across Asia Pacific Japan, North America and Europe, Middle East & Asia (EMEA)• Handled the calls escalated from the level one technician regarding hardware or software issues • Dispatched the failure notebook parts and software to achieve the customer satisfactionHighlights:• Acknowledged as best level two agent support group supervisor across the floor with highest customer satisfaction scores and rewarded for the lowest DSAT and highest CSAT scores• Merit of being the Best Support Supervisor in Hewlett-Packard• Reducing the Cost Of Dispatches By Checking for the Valid Troubleshooting Done and hence setting up the service • Remotely Helping the Front Line Agents With the Technical Related Doubts

Dell international services Pvt. Ltd. provides technical support and services to consumer’s owning Desktop and Portables across North America, Europe Middle East and Asia.• Helping customers fix the desktop, laptops and wireless devices• Upselling Dell products and Services• Achieving the set targets of the organization for C-Sat and D-Sat • Maintaining consistent quality services for the customers • Received numerous rewards for Total Solution (upselling) of Dell products and services• Received best team member award in the Quarterly Business Review • Maintained the team call tracker and analyzed the top call generators and top failing products• Mentoring new joiners’ to stream line in the process