Sehrish Mohammad Email & Phone Number

Clover Bay

Dubai Internet City

- Accountable for achievement of Enterprise SME Sales targets up 36% for Retail stores.- Proactively managed sales pipeline, forecast, address customer needs and issues as well supervised resolution of assigned 5 retail stores. - Generated store reports and analyses on sales and pipeline, wins, road shows outcomes as well as annual strategic recommendations.- Updated and managed 23 company accounts plan in order to effect growth in areas such as revenue and acquisition.- Worked with sales and internal teams to develop strategic marketing plans and ensure KPI's are being met.- Worked with marketing and social media design team to develop content and finalize product launch for SME market.- Coached, motivated, developed and drive retail team members towards SME target achievements and improvements.- Conducted periodical (weekly) follow up sessions for all levels of retail in–store to tackle both technical and operational enterprise products related common issues.- Stayed on top of accounts, making sure customers are receiving services that are within their capacity and meeting their needs.

Dubai Internet City

- Handled and resolved all consumer and enterprise customer queries and disputes.- Worked with the organization’s other departments / branch offices to resolve problems, facilitate solutions and enhance customer service offerings.- Received process and verified the accuracy of orders from customers utilizing the organization’s internal CRM systems and customer purchase orders.- Initiated required action for response to customer service requests for order changes, new orders, relocation and other requests.- Responsible for actively ensuring the retention of the organization’s customer base.- Briefed employees on new products and updates during daily briefings.- Responsible for providing technical details to networking team.- Assisted store manager with stock maintenance and finances.

Dubai, United Arab Emirates

- Identified, qualified and secured business premium accounts opportunities; coordinated business generation activities; developed customized target sales strategies - Built business relationships with current and potential clients.- Collaborated with sales and leadership to secure, retain, and grow accounts.- Created and maintained a list/database (CRM & Excel) of prospective client information.- Cold calling; made multiple outbound calls to potential clients; closing sales and working with the client through the closing process.