Sei Cho Email & Phone Number

中国 上海

浙江 杭州

Keywords: CAE Simulation/ HPC Cloud Platform/ Technical Support/ Japanese/ EnglishLambdaCal offers a fully integrated enterprise multi-cloud platform that seamlessly connects to the best engineering hardware and software applications in order to run thousands of complex CAE simulations, with no wait time, prior to going to market. - Providing technical support to our customers, independent software vendors and strategic partners. Ensure timely and actionable support case feedback to the development teams to support continual improvement of product and processes.- Solving various problems related to the software they are running on HPC Cloud Platform, having a high level of understanding of the software and an in-depth understanding of the environment the software runs in.- Having experience with CAE simulation package such as: STAR-CCM+, Fluent, CFX, Comsol, OpenFOAM, WRF, LS-DYNA, Abaqus, or NASTRAN.- Ensure process adherence and recommend improvements to the Product Design Team to increase effectiveness.- Establish Knowledge Database for Customer Success Team for improving overall customer satisfaction.- Monitor incoming and existing workloads to ensure support reps are following the expected Service level goals. Achieve and maintain targeted team statistics along with other established goals. Conduct, review, and respond to customer satisfaction surveys. Help prepare action plan(s) to address identified issues.- Coaches and provides career development advice to staff- Manages the development of direct reports by assigning, where possible, project tasks that are in line with each employee's career interests- Identifies and fulfills formal and informal training needs to meet the skills and experience requirements of the team and support business goals- Works with team members to create performance and development goals that align with the department goals and conducts employee performance reviews

Tokyo

Keywords: FEM model/ CAE Simulation/ Technical Support/ Japanese/ EnglishAs a Technical Support Engineer I provide Technical Support to resellers and end users of our Computer Aided Design CAD Products and Computer Aided Engineering CAE Products.I provide support using a positive and interactive approach via the phone, email, or internet corresphondence.- Provide Mechanical engineers with clear and proper technical answers of SOLIDWORKS and SOLIDWORKS Simulation in a professional and timely manner.- Diagnose and solve a range of issues, including, but not limited to software installation and setup, general 3D modeling, mechanical engineering application specific usage, and hardware related software issues.- Research on SOLIDWORKS Knowledge Base platform and SOLIDWORKS Tutorial when needed to resolve technical problems.- Send service requests to Solidworks VAR Resource Center to enhance their products- Solve users' activation accessed problems- Develop and implement Web based support including knowledge of articles, technical techniques and documentation- Enhance Professional skills via SOLIDWORKS Webinars periodically- Provide Simulation consulting servicesProducts: SOLIDWORKS，SOLIDWORKS Simulation，Autodesk Inventor，Auto CAD

Shinagawa,Tokyo

Keywords: Drive simulation/ 3D or 2D Terrain Editing/ Technical Support/ Japanese1. UC - win / road drive simulation is a software included 50m topographic mesh (of New Zealand and Japan) and 2500 spatial infrastructure data which allows users to create driving scenarios and re-create them with complete control of all 3D environmental conditions, as well as being able to set individual vehicle dynamics from either within VR-Design Studio or in collaboration with such 3rd party products like CarSim or TruckSim.2. The presentation functions in Uc-win Road drive simulation support the real-time presentation of landscape studies, design deliberations, project descriptions, etc. It has been utilized as a tool for building wide consensus for public works and developments by private constructors in general, as well as for road planning and design.3. Created Large-scale 3D spaces demo, editing function for everything from road alignments, cross sections and terrain processing to traffic setup, 3D model setup / processing, etc. 4. Editing features such as world geographic coordinate system conversion feature, DXF-XML conversion as well as a 3D and 2D terrain editing feature.5. Provided technical support to external customers (vehicle manufacturers, university traffic research center,driving schools who provides driver training etc) for human factors research, vehicle development and research, report defects to internal programming group.6. Good manager Chinese employees, plan and record their daily work to improve the work efficiency7. Good relationships with Chinese and Japanese collegues, understanding the culture difference Products：Uc-win Road, Auto CAD, 3D Max, V-ray, Adobe PS/AI

Master Of Engineering (M.E.), Graduate School And Faculty Of Engineering

Department of Design Science, Material Planning Laboratory

Bachelor Of Arts (B.A.), School Of Art Design And Media

Activities and Societies: Industrial DesignMaster practical skills such as technical sketching, CAD software programs such as Rhinoceros.