Sharif Ibrahim Email & Phone Number

Tempe, Arizona, United States

Tempe, Arizona, United States

Charlotte, North Carolina Area

• Explored and launched a robotic FinTech initiative to use optical character recognition (OCR)technology to automate 115,000+ financial spreads annually; drove business value as product owner for agile train; engaged go-to-market partners and deployed; estimated to save 50,000 hours annually• Grew spreading tool userbase 4x in 6 months by implementing capabilities via iterative releases; trained userbase of 500+ credit teammates; gathered user feedback to prioritize features for developers•Designed & executed a critical process for the Small Business Administration’s Paycheck ProtectionProgram under a tight schedule & demanding conditions; successfully administered over 11k loanstotaling $9.5B; fully mapped the end-to-end process in preparation for future audits• Implemented a process change for product fee collection within Global Corporate Investment Bank division, targeting ~$4MM in fees; tracked success metrics and captured 70% of fees before charge off• Strategized adoption efforts for commercial banking online tool; developed & implemented 15 metrics to drive decision making; teamed with product marketing to target prime prospects for client adoption• Led a cross-functional initiative with product, sales, marketing, and credit to modernize 3 highly utilized client forms through a cycle of client feedback and development

Phoenix, Arizona

• Optimized end-to-end processes by assembling a compiling tool to simplify daily large-scale manual reporting; Abridged daily report preparation cycle by 66% from 2 hours to 40 minutes• Authored use cases and test scripts in Application Lifecycle Management (HP) for a new workflow tool product launch; Liaised testing team with partners and experts to ensure timely completion for launch

Charlotte, North Carolina

• Built data model and dashboard for pipeline volume and service-level agreement performance metrics across 8 lines of business; created 4 new views analyzing year-to-year data trends for executive decision making; developed service-level agreement scorecard for business partners; investigated legacy metrics and proposed improvements to measurement practices resulting in more accurate reports• Designed & presented data driven insights to executive leadership; assisted in training workshops for 100+ business partners; integrated 2 new lines of business into the project management office structure • Managed change control requests and advised project managers on regulatory documentation for the Office of the Comptroller of the Currency; drove governance forums to approve project requests

Charlotte, North Carolina Area

Global Technology and Operations (GT&O) - Electronification of Paper Initiative (EoP)• Led process mapping initiative to identify risks and gaps in international statement delivery; discovered a duplicated effort and recommended a compliant solution in accordance with the Dodd-Frank policies• Drove quality assurance testing for an enterprise wide project involving both front and back-end system integration; authored use case scripts and engaged subject matter experts across multiple business units to triage defects resulting in 23 passed scripts; recognized by senior leadership for swift completion

York, Pa

Entrepreneurial venture in the quick service restaurant and specialty food sectors.Deli Delicious is a locally owned and operated family business in York County, dedicated to bringing the finest of tastes and foods from around the world to your home. We pride ourselves on offering the best in quality, service, and selection. It is our expertise and passion to serve our customers and help them explore flavors from around the world. Browse our incredible selection of cheeses and deli meats, try one of our specialty sandwiches, or enjoy our many other delicious items such as our freshly baked bread, gourmet coffee, and Italian gelato.• Conceptualized a business plan, organized funding and established a restaurant; operated over 5 years generating over 30K yearly transactions and $300k annual gross revenue• Employed a diverse team of up to 11 individuals; conducted interview, scheduling and termination processes; developed hiring strategies and stimulated team morale• Analyzed revenue streams and conducted cost analysis; integrated new methodology & technology to existing practices; increased profit margins by 18% and reduced labor costs by 51% over 5 years • Fashioned brand identity through business and consumer channels; negotiated contracts for 12+ corporate accounts and increased repeat contract revenue by 300%; engaged clients in customer service• Managed relationships with 15 vendors to establish supply chain dynamics covering multiple business needs; forecasted demand and optimized inventory holding costs

York, Pennsylvania

• Provided customer service to staff of 9000+ across multiple in-house departments and various technology platforms• Configured and maintained cutting edge Cisco equipment vital to the infrastructure of the network; surveyed and implemented a wireless coverage solution for 2 major locations• Implemented corporate wide projects spanning over 60 locations across multiple hospitals; installed distribution level switches with minimal interruption to medical personnel

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.), Information, Sciences, And Technology