Seif Melouk Email & Phone Number

Cairo, Egypt

 Installing, Configuring, Upgrading, Monitoring, and Maintaining the SAP Systems over HANA database. Providing SAP System Administration Training to the Customer’s IT department members. Activating the Fiori Apps and Customize New Business Catalogs and Groups according to Roles. Troubleshooting Fiori Apps Issues. Using the User Information System (t-code SUIM) for various reporting purposes regarding users and authorizations. Creating Authorization Roles for different Application Areas (FI/CO, MM, HCM, and CRM IC, etc) Troubleshooting missing authorizations using the System Trace tool and configuring the required authorization objects accordingly. Initializing and configuring the TMS, including creation of the transport domain and the transport domain controller, adding systems to the transport domain, creating transport routes, configuring the QA Approval Procedure, and reconfiguration of the transport domain. Performing different types of Client Copies (Local, Remote, etc) using various client copy profiles (SAP_APPL, SAP_APPX,etc) Creating and configuring different Output Devices for different Printing Methods (Remote Printing, Front-end Printing, and so on). Creating and scheduling different reorganization jobs, including spool requests and application log files reorganization jobs. Troubleshooting and solving errors of cancelled jobs. Configuring, testing, and troubleshooting different types of RFC connections. Requesting and Installing SAP System Licenses. Updating both AS ABAP and AS Java with SPAM/SAINT, JSPM/SDM, and SAP Update Manager, including applying Support Package Stacks and Enhancement Packages. Implementing SAP Notes to solve diagnosed application program errors.

Egypt

 Manage a high volume of inbound and outbound calls, emails, and chats with efficiency and professionalism. Identify and address customer needs, aiming for total satisfaction. Provide expert answers to questions about products, pricing, and availability. Present the value of our product portfolio to customers and generate leads. Meet and exceed sales targets set by the customer service department. Follow company guidelines and procedures for communication with minimal supervision. Recommend improvements to company processes for increased efficiency. Build and maintain dynamic knowledge of the company’s products and services. Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.

• Ensure discounts and timely payments of vendor invoices by setting them up for weekly check runs.• Research, resolve and communicate and discrepancies or outstanding balances on vendor accounts, including telephone, mail or email correspondence.• Perform the three way match between the AP invoices, the Po and the goods receipt.• Follow up with the outstanding balances in the AP and GR/IR Accounts.• Assist in all External and internal audit requirements delivery timely and accurately.• Learned SAP ERP for A/P role

Egypt

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Answered over 25 calls per shift to meet fast-paced call center demands.Educated customers on current promotions, upgrades, or new offerings available under the current plan.Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.